Role Overview The Billing Supervisor is responsible for overseeing day-to-day billing and billing adjustment operations, ensuring timely and accurate invoice generation, credit/debit note processing, pricing corrections, and other billing-related adjustments. The role is responsible for maintaining compliance with company policies, driving process improvements, and leading a team of billing analysts. This position acts as a key liaison between customers, sales, finance, logistics, and other stakeholders to resolve billing discrepancies, adjustment requests, and operational issues while ensuring an efficient and compliant Order-to-Cash (O2C) process. Experience with SAP ERP systems is considered a strong advantage. Key Responsibilities • Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing. • Monitor billing queues, workload distribution, and service level agreement (SLA) adherence. • Review and approve complex billing transactions, invoice corrections, pricing adjustments, credit notes, and debit notes. • Investigate and resolve billing discrepancies, disputes, and customer inquiries. • Collaborate with Sales, Customer Service, Logistics, Finance, and IT teams to ensure smooth Order-to-Cash (O2C) processes. • Ensure compliance with internal controls, audit requirements, and company policies. • Analyze billing performance metrics and prepare periodic reports for management. • Identify process improvement opportunities and drive automation initiatives. • Support month-end and quarter-end closing activities. • Participate in system testing, user acceptance testing (UAT), and implementation of billing process enhancements. • Drive continuous improvement initiatives to enhance productivity, quality, and customer experience. Qualifications • Bachelor’s degree in finance, Accounting, Business Administration, or a related field. • 7-10 years of experience in OTC, specifically in Billing and Billing adjustments • Strong leadership, communication, negotiation, and stakeholder‑management skills. • Proficiency in ERP/CRM platforms and Microsoft Office tools, SAP understanding will be an advantage. • Knowledge of SOX controls, audit compliance, and financial controls Core Competencies • Leadership and Team Management • Stakeholder Management • Process Improvement • Customer Focus • Data Analysis and Reporting • Decision Making • Problem Solving • Change Management • Operational Excellence Key Performance Indicators (KPIs) • Invoice accuracy rate • Billing cycle time • SLA adherence • Dispute resolution turnaround time • Productivity and quality metrics • Audit compliance • Team engagement and development A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.   For more Ecolab news and information, visit www.ecolab.com.

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