As an Operations Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:
- Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations.
- Provide end-user support for client platforms, including incident and service request management.
- Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
- Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
- Monitor and ensure compliance with agreed service levels (SLAs).
- Document, maintain, and update system configurations, and provide regular operational reports.
- Participate in and support client platform implementation and upgrade projects.
- Coordinate with vendors on hardware replacement and issue resolution.
- Perform IT asset management, including maintaining accurate asset records.
- Manage user accounts (e.g. creation, password resets, and deletions).
- Perform local server administration to support software distribution and patch management.
- Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
- Propose and implement corrective action plans when service gaps are identified.
- Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
- Prepare and submit progress and operational reports as required.
The ideal candidate should possess:
- Desktop troubleshooting skills
- Familiarity with the use of iOS and Android devices
- Good communication and interpersonal skills
- Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
- Preferably with 1 or more years related experience in Technology Administration
- Diploma, in an IT-related discipline will be an advantage
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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