- Incident Management: Respond to managed security technologies’ fault alerts and/or customer escalation. This includes performing incident/problem escalation within SLA to internal technical teams or external product vendor until resolution.
- Troubleshooting: Provide support for security solutions, including troubleshooting product-specific technical issues within SLA and work with internal teams/external vendors to resolve technical issues.
- Patch Management: Plan and apply regular updates to mitigate vulnerabilities and maintain system compliance.
- Service and Change Requests: Respond to inbound Change Requests (CRs), Service Requests (SRs) or other queries within SLA.
- System Monitoring: Continuously monitor security systems and perform regular health checks and tasks to ensure operational effectiveness.
- Collaboration: Work closely with IT and cybersecurity teams for reporting and to enhance security measures into ongoing operations.
- Proactive Measures: Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture.
- Compliance: Ensure adherence to security standards and develop / update comprehensive documentation and guides.
- 5 years of experience in IT or cybersecurity roles.
- Practical working expertise with one or more of the following technologies: Elastic, Splunk, Google SecOps or other SIEMs.
- Knowledge in AWS cloud native security tools and services such as AWS IAM, Firewall/WAF, GuardDuty, KMS etc.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Due to project sensitivity, we can only consider Singapore Citizen
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.