Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The IT Pricing Systems Analyst provides first-line functional and technical support for global Pricing & Contracting applications, including Vendavo, Salesforce, Conga CPQ, PROS CPQ, and other commercial enablement tools. The role is responsible for troubleshooting incidents and user requests, performing root cause and data analysis, maintaining support documentation and knowledge articles, and ensuring timely resolution in line with agreed SLAs. The position collaborates closely with global business, IT, and product teams to support system integrations, data validation, minor enhancements, and the onboarding of new applications. The role also contributes to continuous improvement by identifying opportunities for process optimization, automation, and improved user experience across the Pricing & Contracting systems landscape. Position tile: IT Pricing Systems Analyst Careers that Change Lives Being a part of the Global Offer Development Systems Support Team plays a vital role in our mission to serve customers and patients, aligning with Medtronic's core commitment to alleviate pain, restore health, and extend life. Our IT Pricing & Contracting Systems Support team serves as a functional business support group for the global P&C community. As a team member, you will be responsible for providing valuable guidance to end users across our pricing systems landscape, including Vendavo Enterprise Suite, SFDC Pricing Requests, Conga CPQ, PROS CPQ, and other emerging commercial enablement tools. Your role is to enhance system utilization, drive corporate efficiency, and improve user satisfaction. This position combines frontline functional and basic technical support for global pricing and contracting applications, ensuring timely resolution of incidents and “how-to” requests, while also maintaining a stable, well-documented pricing systems environment and delivering a high-quality support experience aligned with IT service standards and business expectations. It further incorporates a growing focus on automation, data analysis, and continuous improvement, offering opportunities to work closely with both business and IT teams. When necessary, you will resolve clients' pricing and contracting system issues promptly and accurately, either by providing instructions or helping to restore system functionality. This ensures an end-to-end resolution process while maintaining strict adherence to SLAs. A Day in the Life In this role, you will be responsible for the following tasks as part of your daily routine: Provide first-level support to end users of tools such as Vendavo, SFDC, Conga, Pros, and others as they transition to the support team. Address "how-to" inquiries including troubleshooting of functional and basic technical issues (data, integrations, workflows). Communicate with end users in English via phone, Microsoft Teams, and email. Offer remote support to resolve issues on users’ workstations. Conduct root cause analysis for recurring support tickets, ensuring timely resolution in line with agreed SLAs, and initiate continuous improvement projects based on findings, and identify opportunities for automation, process optimization, or system enhancements. Provide ad-hoc training on system and process capabilities to various stakeholders. Assist with quarterly audit activities as required. Create and maintain knowledge base articles, including technical troubleshooting guides and process documentation. Onboard new systems by developing comprehensive work instructions for troubleshooting and system support, ensuring seamless integration and effective knowledge transfer across the support teams. Collaborate with IT and product teams to analyze data flows, system integrations, and support minor configuration or enhancement requests. Work with data extracts and reports to validate pricing data, identify inconsistencies, and support business decision-making. undefinedKey Skills & Competencies: • Strong customer service mindset, with the ability to explain complex system behavior in simple and clear terms. • Strong problem-solving and analytical thinking skills, with a structured approach to troubleshooting. • Ability to collaborate effectively with cross-functional IT and business teams in a global environment. • High level of accountability, attention to detail, and strong follow-through on tickets and enhancement requests. • Adaptability to changing business priorities, tools, and technologies.undefinedMust Haves· Bachelor’s or master’s degree with 3-5 years of experience in support desk or incident management· Fluent English skills· Affinity towards systems, technology, and process automation· Help desk experience.· Proven analytical and problem-solving skills with an anticipatory approach.· Intermediate to advanced SFDC skills· Experience working in a structured IT service management (ITSM) framework with SLAs and documented processes.· Background supporting enterprise applications in a large, matrixed, or regulated environment.· Experience with Windows OS, MS Office, Service Now (or similar incident management tools) and remote support tools· Experience working with data (Excel, data validation, reporting) and interest in automation tools (e.g., Power Platform, macros, or similar) Nice to Haves· Additional language skills, preferable in Spanish/Portuguese/Mandarin/Japanese is a plus.· Advanced Excel (including macros) / Power Query / Power BI· Team player skills with strong attention to detail· Multitasking skills with a can-do attitude· Experience with automation tools (Power Automate, scripting, or similar)· Strong Collaborative skills and ability to work across time zones.· Customer oriented attitude· Process modelling skills (functional and operational) with experience in drawing and framing logical conclusions.· Basic technical understanding of system integrations, data flows (APIs, batch processes) and troubleshooting concepts within enterprise applications· Experience collaborating with IT teams on enhancements or small technical changes· Familiarity with data analysis, data quality, and troubleshooting data-related issues· Standard business hours with flexibility to support periodic off-hours or peak-period activities (e.g., quarter-end, major releases), as needed.· Supporting global teams across time zones We OfferWe offer a competitive salary and benefits package to all our employees:· Flexible working environment (mix of office days & work from home)· Annual Incentive Plan % depending on company results.· Pension scheme and group discount on healthcare insurance· Training possibilities via Cornerstone /Skills Lab· Employee Assistance Program and Recognize! (Our global recognition program) About Medtronic Bold thinking. Bolder actions. We are Medtronic.We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.In everything we do, we are engineering the extraordinary. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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