About the Opportunity Job Description The Front Desk Assistant role centers on campus and community experience: Coordinates the entry area experience: Provides a welcoming, inclusive, and informative experience for visitors to campus - leads people through the check-in process and connects them to their host or necessary resources. Communicates effectively with other operations team members (verbally and through documentation) and takes a team-oriented approach to their work. Handles conflicts or the unexpected with diplomacy, tact, and common sense. Can handle confidential information with discretion. Addresses day-to-day troubleshooting questions brought up by campus users. Works with IT/AV to ensure technical support for equipment, especially in regard to supporting evening classrooms. Coordinates with campus security guard for campus safety. Administrative and clerical tasks: Co-manages shared email account. Receives/sends mail and packages. Supports students or employees learning how to access campus or digital University resources, offers general directions of campus/class schedules. Occasionally, setting up meetings or booking rooms. Escalates specific questions to the appropriate team members. Creates IDs cards and completes other repeating or ad hoc administrative tasks. Maintains campus amenities Maintains a high standard of aesthetic organization of campus fixtures, furniture, and equipment. Takes initiative to notice any faults and escalates to CET for addressing. Light resetting of spaces as needed for the next day's opening. Restocks communal spaces, like coffee machine/supplies in the kitchen or office supplies around campus. Tends to basic cleaning and tidying of kitchen spaces. Occasionally assists in setting up, arranging, or breaking down meetings or events. Operations support In coordination with the Campus Operations Manager, facilitates operational projects by providing status updates and communicating with vendors. Receives campus feedback and fields questions and concerns to the Director of Operations in a detailed manner. MINIMUM QUALIFICATIONS: Demonstrate a customer-first, can-do, anything-is-possible attitude. The successful candidate is often the first face of the Roux Institute and therefore must demonstrate our values of a welcoming, inclusion, and dynamism to our community members. Demonstrate maturity, diplomacy, common sense, close attention to detail, professionalism and ability to prioritize and adapt in a fast-paced environment. Effectively troubleshoot and resolve office technology issues and has the ability to organize, manage, and conceptualize projects. Excellent writing and analytical skills as well as strong interpersonal and communications skills are a must. Excellent organizational and time-keeping skills. Excellent computer skills - effectively utilizing Microsoft Office applications such as Word, Excel and PowerPoint, and ease in learning new applications. This role is scheduled for the Tuesday, Wednesday, and Thursday evening shifts, from 5–10pm. Position Type Temporary Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. This job is for a current or anticipated job vacancy. Pay Rate: $22/hour Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.    Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.

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