Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. Job Description* Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. Responsibilities* Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements Respond to Escalation emails from internal partners & business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners & stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed 'Delegation of authority' Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory/compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups. Requirements* Education* B Com, M Com, MBA (graduation in finance stream) Experience Range* 5-10 Years of relevant experience Foundational Skills* Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Expert Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Advanced Reconciliation - Understanding on GLs, Past dues etc. │ Advanced Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Advanced Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Advanced Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls │ Advanced Flexible and Open-Minded │ Expert Positive Impact and Influence │ Expert Developing Others │ Expert Active Listening │ Expert Attention to Detail │ Expert Analytical Thinking │ Expert Critical Thinking │ Expert Communication Skill - Verbal/Written │ Expert Design Thinking │ Expert Process re-engineering skills │ Expert Customer Focus │ Advanced Stakeholder Management & Network/Relationship Building │ Advanced Strive for Excellence/Change Management │ Advanced Empathy/Managing Emotions - Emotional Intelligence │ Advanced Inclusive Leadership/Manager and Leadership Effectiveness │ Advanced Team Building │ Advanced Entrepreneurial Initiative │ Advanced Conflict Management │ Advanced Interviewing Skills │ Advanced Negotiation Skills │ Advanced MS Office (Excel, Word, PowerPoint) │ Advanced Business Analysis (Translating business requirements into technical specs) │ Advanced Process Mapping Tools - MS Visio, Aris etc. │ Proficient Desired Skills* Overview & Navigation of Loan IQ │ Expert Overview & Navigation of Clearpar │ Expert Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Advanced Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. │ Advanced Robotics - Reporting, Monitoring and Governance │ Proficient Functional knowledge of AI/ML tools │ Proficient Multi-Tasking │ Advanced Building Your Personal Brand │ Advanced Abstract Reasoning/Thinking │ Advanced Project Management - Agile, DMAIC, DFSS etc. │ Advanced Numerical Ability │ Proficient Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. │ Advanced Overview & Navigation of WorkFusion │ Proficient Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient Project Management Tools - Jira, Confluence, JMP, Minitab etc. │ Proficient Work Timings* 06.30 PM - 03.30 AM (US Region) 07.30 PM- 04.30 PM (US Region) Job Location* Hyderabad At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

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