Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Retirement Services is a backend process, the team supports 401(K) account maintenance of large corporate houses listed with Merrill Lynch. Process involves hardship claims document review, record keeping, account reconciliation and related research work through regular interaction with LOB and plan sponsors. Job Description* Entry level individual contributor position where the incumbents key responsibilities may include operational support and reviewing/processing transactions in Operations. Possesses communication, problem solving and general PC skills. Responsibilities* End to end knowledge of Retirement Services End to end to ownership of training responsibilities; from need analysis to execution of training program. Liaison with business partners / stakeholders – US and GBS on training requirements Incumbent would be responsible to build and implement the framework for employee reskilling and upskilling. Work closely with peer trainers to identify and monitor training needs. Responsible for day to day connect with stakeholders, provide support in as per business requirements & executing required trainings. Responsible for daily connect with trainees to manage their performance and resolve their queries. Evaluate training effectiveness. Collaborate with Onshore training partners and establish synergies. Incumbent would be responsible to drive best practices standardization across process and sites. Incumbent would be flexible basis business requirements. Oversee SOKC regarding the process updates. Requirements* Education* Any University Degree Certifications If Any NA Experience Range* 60 - 84 months of experience in current role with Financial or banking Industry & sound knowledge of Investment and Retirement products Foundational skills* Financial or banking Industry & sound knowledge of Investment products Desired skills Hand on experience in Transaction Processing, Reviewing Transactions calls etc. Good verbal and written communications skills in English. Highly motivated, able to work independently, self-starter; and problem/solving/analytical. Require strong knowledge on 401k retirement savings accounts. Additionally, should have good knowledge of MS Excel & PowerPoint Work Timings* 16:30PM-04:30AM Job Location* Gurugram At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

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