Position Overview
The Assistant Restaurant Manager of Landline at Park Hotel Kenmare plays a pivotal leadership role in delivering an exceptional, world-class dining experience aligned with the standards of a Relais & Châteaux and 2 Michelin Key property in a restaurant that is highly regarded by the Michelin Guide.
This position supports the management team in overseeing all aspects of restaurant operations and services, ensuring flawless service execution, elevated guest engagement, and seamless collaboration with the culinary, sommelier, and hotel teams. The role requires a highly refined hospitality professional with a deep passion for gastronomy, wine, service artistry, and personalised luxury experiences.
Key Responsibilities
1. Guest Experience & Service Excellence
- Deliver and uphold ultra-luxury, anticipatory service standards at all times.
- Lead by example on the floor, ensuring every guest interaction reflects warmth, precision, discretion, and personalization.
- Recognize and engage VIP guests, repeat clientele, and gastronomic travellers with tailored service.
- Handle guest feedback and resolve concerns with sophistication, urgency, and emotional intelligence.
- Ensure service rituals, table choreography, and timing align with Michelin-level expectations.
2. Operational Leadership
- Support daily restaurant operations including breakfast, lunch, dinner, and special events.
- Oversee service flow, table management, reservations coordination, and floor organisation.
- Collaborate closely with the Head Chef and Food & Beverage leadership to ensure seamless front-of-house/back-of-house communication.
- Maintain immaculate dining room presentation in alignment with five-star and Michelin level standards.
- Monitor service metrics and implement continuous improvement initiatives.
3. Food & Beverage Excellence
- Demonstrate advanced knowledge of seasonal menus, specialty ingredients, culinary techniques, and sourcing philosophies.
- Maintain strong understanding of wine programs, rare vintages, and curated food pairings (WSET or equivalent certification preferred).
- Participate in menu discussions and contribute operational insights to enhance guest experience.
- Ensure strict adherence to quality, presentation, and service timing standards.
4. Team Leadership & Development
- Assist in recruiting, onboarding, training, and mentoring service team members.
- Conduct daily briefings and pre-service tastings to ensure team alignment and product knowledge mastery.
- Foster a culture of excellence, professionalism, and accountability.
- Identify high-potential team members and support career development initiatives.
- Ensure grooming and etiquette meet ultra-luxury standards.
Qualifications & Experience
- Minimum 3–5 years of progressive restaurant management experience within Michelin recognised restaurants or five-star properties.
- Proven exposure to fine dining restaurants with strong gastronomic identity.
- Exceptional knowledge of classical and contemporary service techniques.
- Advanced food and wine knowledge (WSET Level 2+ or Sommelier certification preferred).
- Strong leadership presence, refined communication skills, and impeccable grooming standards.
Work Environment & Benefits:
- Competitive Wage
- Use of our pool/ gym facilities
- Discounted rates at Park Hotel Kenmare
- Discounted rates at other R&C properties
- Complimentary on-site parking
- Excellent training and development