Il Door-Bell person rappresenta il primo sorriso e l’ultima immagine che l’ospite porta con sé. Con eleganza, discrezione e professionalità, garantisce un’accoglienza calorosa e impeccabile, anticipando i bisogni degli ospiti e accompagnandoli nei loro spostamenti all’interno e all’esterno della struttura.
Figura chiave nella guest experience, il Door-Bell person lavora a stretto contatto con il Concierge e il Front Office per offrire un servizio armonioso e coerente con gli standard 5 stelle lusso Relais & Châteaux.
Mansioni principali
- Accogliere gli ospiti al loro arrivo con cortesia e professionalità, offrendo assistenza immediata
- Coordinare e supportare la gestione dei bagagli, dal carico/scarico fino al posizionamento in camera
- Assicurare la corretta gestione del traffico veicolare all’ingresso dell’hotel (arrivi e partenze)
- Collaborare con il Concierge per organizzare transfer, taxi, shuttle ed escursioni
- Anticipare le necessità degli ospiti e offrire assistenza costante con discrezione
- Curare la pulizia e l’ordine delle aree comuni interne (corridoi, scale, depositi, aree di servizio, ascensori) e delle aree esterne di pertinenza.
- Garantire la cura dell’immagine esterna dell’hotel, mantenendo l’area d’ingresso ordinata e accogliente
- Supportare i reparti di Front Office e Guest Relations in caso di necessità operative
The Door-Bell Person represents the first warm welcome and the lasting impression our guests take with them upon departure. With elegance, discretion and professionalism, this role ensures a seamless and genuine arrival and departure experience, anticipating guests’ needs and assisting them throughout their movements within and outside the property.
As a key ambassador of the guest experience, the Door-Bell Person works closely with the Concierge and Front Office teams to deliver attentive, personalised and consistent service in line with the standards of a 5-star luxury Relais & Châteaux property.
Key Responsibilities
- Warmly welcome and greet guests upon arrival, providing immediate and attentive assistance with courtesy and professionalism.
- Coordinate and assist with luggage handling, including loading, unloading, transportation and delivery of luggage to and from guest rooms.
- Ensure the smooth and efficient management of vehicle traffic at the hotel entrance, particularly during guest arrivals and departures.
- Work closely with the Concierge team to assist with the coordination of transfers, taxis, shuttle services and excursions.
- Anticipate guests’ needs and provide discreet, proactive and personalised assistance throughout their stay.
- Ensure the cleanliness, tidiness and presentation of internal common and operational areas, including corridors, stairways, storage areas, service areas and elevators, as well as the hotel’s designated external areas.
- Maintain the impeccable appearance of the hotel entrance and surrounding outdoor areas, ensuring they remain clean, organised, welcoming and fully aligned with the property’s luxury standards.
- Support the Front Office and Guest Relations teams with operational requirements whenever necessary.
- Maintain the highest standards of professional appearance, discretion, courtesy and guest confidentiality at all times.
- Contribute to creating memorable guest experiences by embodying the values, service philosophy and standards expected of a 5-star luxury hospitality environment.
- Esperienza pregressa (almeno 2–3 anni) in ruoli analoghi presso hotel di lusso o 5 stelle
- Ottima padronanza della lingua italiana e buona conoscenza dell’inglese
- Eccellenti capacità relazionali, sorriso autentico e naturale attitudine al servizio
- Cura della presenza e standing in linea con un contesto luxury
- Flessibilità, attitudine al lavoro di squadra e gestione dello stress
- Conoscenza del territorio di Capri e delle dinamiche di ospitalità locale sarà considerata un plus.
Lingue richieste
- Italiano (obbligatorio) e Inglese (obbligatorio)
Requirements & Qualifications
- A minimum of 2–3 years of previous experience in a similar role within luxury or 5-star hotels.
- Excellent command of Italian and a good working knowledge of English.
- Outstanding interpersonal and communication skills, with a genuine smile and a natural passion for delivering exceptional service.
- Impeccable personal presentation and professional demeanour, in keeping with the standards of a luxury hospitality environment.
- Flexibility, a strong team-oriented attitude, and the ability to remain composed and efficient in a fast-paced environment.
- Knowledge of Capri and the local hospitality landscape will be considered a strong advantage.
Required Languages
- Italian – Required
- English – Required
- Contratto a partire dalla stagione 2027
- Disponibilità full time su turni diurni e serali, dal lunedì alla domenica (con 1 giorno di riposo settimanale)
- È preferibile la selezione di talenti locali; in caso contrario, è previsto alloggio condiviso per i non residenti
- Prospettive a lungo termine in un’azienda di successo
- È necessario avere i requisiti legali per poter lavorare in Italia
- Contract starting from the 2027 season.
- Full-time availability required, with both daytime and nighttime shifts, from Monday to Sunday.
- Local talent is preferred; however, shared accommodation will be provided for non-residents.
- Long-term prospects with a successful company.
- Applicants must be legally eligible to work in Italy.