This position is 6+ months in delivering and supporting a technical solution for VMware VDI technologies and requires a person who has expertise in setting up, configuring, deploying and support VDI throughout the enterprise. This position requires 5+ years of experience. VDI Specialist provides operational and end user support for the VDI environment and participates in the development and implementation of operational procedures and standards.
Responsibilities :
- Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies:
- Infrastructure – storage, networking, servers, load balancing, etc. Anti-virus o Profile management
- User experience monitoring, Single sign on, Performance troubleshooting o Endpoint management (thin clients, mobile devices, PCs, etc.)
- Application deployment and virtualization
- Meets key performance indicators for infrastructure, user experience, applications, storage, servers, and network components related to VDI, escalating outcomes appropriately.
- Identifies issues proactively using required tools. Works on automating system procedures and processes to evolve the technology in the organization.
- Works in ticketing system to solve escalated issues.
- Contributes to knowledge base for troubleshooting and maintaining the environment.
- Provides documentation, processes and technical training to service desk and administrator level team members.
- Contributes to on call escalation support 24x7 per team schedule.
- Performs scheduled night/weekend work as required due to environmental constraints.
- Providing operational support for Active Directory and related network support equipment to ensure changes and maintenance did not interrupt service to the customers.Responsible for the analysis, administration and support of thin clients, virtual and physical desktops.
- Develop and maintain O&S Standard Operating Procedures for VDI Environment.
- Diagnoses and troubleshoots problems with PCs, software, communications devices within established procedures responds to End User requests for technical support and assistance.
- Provide support and assistance to System Administrator(s), Network Engineer(s) and Telecommunications Systems staff in the delivery of End User support and Systems Maintenance.Assists in ensuring compliance with security policies and procedures.
- Participates in the development and implementation of VDI-related operational procedures and standards.
- Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
- Maintains current knowledge of relevant hardware and software applications as assigned.Virtual software provisioning skills (desired: VMware (vCloud/vCAC/vRAC)
- Virtual Desktop Administration preferably using VMware Horizon View
- Windows Desktop Administration Skills. Microsoft Windows 7
- Deployment and Configuration Automation Experience
- Virtualization Infrastructure Experience desired: VMware vSphere
- Enjoys a fast paced environmentAble to work and interact with others in a structured / team environment Accuracy and attention to detail, must have organizational skillsIndependent problem solver with troubleshooting, decision making and analytical skillsRequires limited supervision, self-starter, strong time management skills
- Flexibility and adaptability to handle competing work demands
GOOD COMMUNICATION SKILLS
DURATION: 6+ Months Contract
INTERVIEW: Phone & Skype