• Total Experience 4+ years
• Strong experience in Chatbot / Conversational AI development
• 3+ years of hands-on experience with the Kore.ai platform
• Strong experience with Kore.ai XO10, XO11 or Artemis
• Strong hands-on experience with JavaScript, Node.js and Python
• Strong knowledge of REST APIs and JSON
• Experience with Prompt Engineering, LLMs, RAG and Vector Databases
• Strong understanding of Agentic AI concepts and architectures
• Experience integrating enterprise applications with conversational AI solutions
• Experience with multi-agent orchestration and AI observability platforms is preferred
• Banking / Financial Services domain experience is preferred
• Kore.ai Developer / Artemis certification is preferred
RESPONSIBILITIES:
• Develop, configure and deploy conversational AI solutions using the Kore.ai platform.
• Build and enhance chatbots and AI agents using Kore XO10, XO11 or Artemis.
• Design and implement Agentic AI solutions using LLMs, RAG and Prompt Engineering.
• Develop integrations with enterprise applications using REST APIs, JSON, JavaScript and Node.js.
• Design and implement reusable conversational AI components and agent capabilities.
• Integrate LLMs, Vector Databases and enterprise data sources into AI solutions.
• Implement multi-agent orchestration and AI observability practices where required.
• Troubleshoot production issues and improve AI response accuracy, stability and performance.
• Ensure solutions comply with security, governance and enterprise architecture standards.
• Collaborate with business, technology and product teams to deliver conversational AI use cases.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.