Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and trace ocean shipments through the transportation cycle
- Ensure documents are timely sent and arrival notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the SOPs
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to mails and requests (internal and external)
- Customer Service Experience
- Operations/Industry knowledge preferred but not required
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Proven analytical skills
- Good computer skills (Excel, Word)
- Must be eligible to work in the US without sponsorship
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- 401K
- Health Plan: Medical & Dental
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
- Salary $22-$25 per hour