Under direct supervision, performs all billing and collection functions on account balances within assigned financial classes. Ensures timely submission of all claims and timely follow up. Posts payments in EPIC. Perform eligibility, verification and authorization requests, as needed. Education High School diploma or equivalent required. Associate’s degree preferred. Experience Two years of medical billing experience and one year experience with electronic billing. Epic experience desired. Knowledge, Skills and Abilities Thorough knowledge and understanding of medical billing, insurance and private pay. Knowledge of all medical billing requirements for Medicare, Blue Cross, Medical Assistance, Commercial insurance, and HMO carriers Strong collection skills, including claims follow-up, revenue cycle practices Strong computer skills, including EMR knowledge and Microsoft Office. Excel preferred. Strong interpersonal skills Excellent verbal and written communication skills for interacting with patients, families, insurance companies and healthcare providers. Strong ability to investigate issues, find solutions, and work under pressure to resolve billing issues. Efficient in managing multiple tasks, prioritizing, and ensuring deadlines are met. Ability to handle multiple claims and billing tasks simultaneously while maintaining quality and accuracy Licensures, Certifications N/A Principal Duties and Responsibilities Manages assigned Epic work queues daily to ensure accurate billing and expedient claims follow-up. Claims Billing Processes Ensures timely submission of all claims within assigned financial classes. Ensures timely follow up of all claims within assigned financial classes Claim Resolution Processes Investigates claim denials or rejections Completes functions in order to resolve claims Uses all available tools such as but not limited to: Online access, calling the insurance companies; working with provider representatives. Identifies appeals Identifies secondary billing for accounts with secondary liability; follows-up on any unpaid balances. Brings these claims to resolution. Identifies patient self-pay balances and bills timely to patient/family. Follow-ups as necessary including calling for follow up. Process any late charge claims, claims resubmission and/or claims corrections to payors. Enters and posts payment to patient accounts based on remittance advice review. Reconcile accounts and ensure any underpayments or overpayments are corrected Responds to patient and third-party payor inquiries regarding patient accounts via e-mail, telephone, mail, and in person. Audits primary patient bills for submission to third party payers via electronic billing or manual claim submission. Maintain detailed and accurate billing records for auditing purposes and compliance with industry regulations Maintain thorough records of all communication with insurance providers and patients regarding claims. Participate in meetings with Provider Reps to resolve denial discrepancies Prepare and submit appeals for denied claims. Understanding of additional documentation necessary to submit an appeal Obtain an in-depth understanding of hospice billing regulations. Ensure compliance with federal, state and local billing laws, including HIPAA regulations. Prepare reports to managers recommending accounts for bad debt adjustments. Maintaining lost revenue at a level of less than 1% of net healthcare revenue Recommends accounts for transfer to bad debt. Physical Requirements Ability to sit, concentrate and pay close attention to detail Working Conditions Normal office environment with little exposure to excessive noise, dust, temperatures and the like Conditions of Employment N/A All roles must demonstrate GBMC Values GBMC Values Value Description Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $19.92 - $29.87 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan

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