Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Global Equinix Operations Center (EOC) operates 24/7/365, focusing on incident management, infrastructure alarm monitoring, and security oversight. We are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring - working 10 hours day shifts in a global "Follow the Sun" roster. With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers. Key responsibilities: System Monitoring 24x7x365 monitoring of Data Center security and infrastructure alarms Documentation & Processing Ensures timely and accurate input of access information into access control system Processes inbound access requests from customers, carriers, and our sites Dispatches service requests, trouble and alarm tickets Technical Expertise Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure Has working knowledge of security best practices Systems Support & Maintenance Processes inbound alerts from essential systems and network elements Provides timely response to all access and CCTV related alarms Processes site maintenance and outage notifications Problem Solving Ability to identify and resolve, or report, a detected problem Escalates trouble cases and emergencies as needed to lead and/or management personnel Training and Project Management and quality assurance Receives guidance and support from others Follows instructions on departmental projects Assists with basic QA and escalates trouble cases to lead and/or management as needed Qualifications, key skills and attributes: Excellent problem-solving skills and ability to escalate issues when necessary Ability to communicate effectively in English to support global data center operations Familiarity with monitoring systems from data centers or relevant industries Ability to commit to a 24/7/365 roster shared between the team Strong attention to detail and ability to handle multiple tasks simultaneously Excellent communication and documentation skills Ability to work effectively in a team environment, with the confidence to triage incidents using sound judgement Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. Please also refrain from making contact with anyone outside of the company HR department. Privacy and Terms: We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in. By submitting your application you confirm that you agree to this purpose and our privacy & terms. You can unsubscribe at any time should you wish to stop receiving information from us.

Equinix Operations Center (EOC) Specialist.

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