Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Arrowhead Specialty is seeking Collections Analyst to join our growing team in St. Petersburg, Florida!  The Collections Analyst is responsible for supporting the Team Leader/Senior in execution of all transactions related to Premium Accounting within GMI. The lead role will be responsible for managing and reconciling insurance premium transactions to ensure accurate financial reporting and smooth cash flow. The role manages the end-to-end accounts receivable and collections process, ensuring timely premium payments, accurate cash application, and exceptional service to internal and external stakeholders. This role serves as the link between policy administration, billing, and other finance teams. The role will be required to research inquiries and meet processing deadlines with accuracy and timeliness. How You Will Contribute:  Reconcile, maintain, and analyze Accounts Receivables (A/R), including suspense accounts and aging reports. Manage outstanding account balance communication and follow up via phone, email, and letters. Partner with outside collection agencies on unresolved balances. Communicate with insureds, agents, and internal departments to resolve premium or billing issues. Manage and update clear, accurate customer records. Ensure accurate cash application of incoming payments to customer accounts and investigate discrepancies. Resolve cash application activities such as payment exceptions, unapplied cash issues, and returned payments. Issue and reconcile premium payments, broker commissions, state taxes, and credit refunds. Handle reissues, voids, stop payments, and escheatments. Utilize Excel and financial systems to analyze data and support reconciliation and reporting activities. Support month-end close activities, including journal entries and account reconciliations and maintenance. Support departmental projects including system updates, process improvements, and migrations. Assist with internal and external audit requests. Escalate issues, trends, or control concerns to leadership when identified. Ensure company policies, audit requirements, and regulatory guidelines are followed. Collaborate with Underwriting and Operations to ensure efficient workflows and maintain process documentation. Serve as backup support to team members. Other duties as assigned. Skills & Experience to Be Successful: High school diploma or general education degree (GED). One to three years of related experience and/or training. Strong analytical skills with accuracy and attention to detail. Strong written and verbal communication skills. Ability to multitask and prioritize a diverse portfolio of tasks while consistently meeting deadlines. Excellent interpersonal skills and the ability to work independently and as part of a team in a dynamic environment. Ability to investigate and resolve financial discrepancies. Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word. Experience with agency management systems. (preferred) Insurance background. (preferred) Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact. Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success. Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here. Own your future. Help shape ours. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy. If you are an existing Arrowhead Programs teammate, please click here to apply to a job on our internal career site.

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13 Jan, 2026

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