Location : Figueruelas (Zaragoza). Spain
Customer Quality Resident acts as a first contact for customers’ production sites in case of quality problems and escalations on a daily basis.
Tasks/Responsibilities:
- Maintains internal & external Customer Portal Management.
- Supports deployment of LEONI quality strategy based on customer requirements.
- Participates in Quality meetings with the customer.
- Organize meetings with LEONI production plants for regular follow-up.
- Supports customers in problem solving and follow-up of containments & rework actions.
- Supports to organize and follow-up rework / sorting (also with external providers).
- Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework).
- Coordinates sampling process (EI harnesses) with model year changes or technical changes together with OEM customers.
- Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills FastTrack System e.g. Complaints portal of LEONI; i.e. start and final closing of complaints.
- Supports the ordering of material for customer-repair and own stock.
- Electromechanical Engineering or similar degree.
- 2 years of experience in a similar position.
- Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
- Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
- Experience in automotive industry, harness makers is a plus.
- Spanish advanced (C1) mandatory. English upper-intermediate as a second language (B2).
- Assertive communication skills, proactive, decision making and service attitude.
- Competitive salary dependent on experience.
- Full-time indefinite contract.
- Immediate hiring.
- On-job-training.
- Promotion opportunities.
- Flexible working policy.
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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LEONI Wiring Systems Spain, S.L.U.