Key Responsibilities
- Deliver exceptional customer support across channels (email, phone, etc.), ensuring fast, friendly, and solution-oriented responses.
- Analyze and resolve a broad range of customer issues, collaborating with cross-functional teams when escalation is needed to drive resolution.
- Proactively share insights from customer interactions to help improve our products, processes, and documentation.
- Develop and maintain deep product expertise to serve as a trusted advisor for customers and colleagues.
- Track and document all support activities with accuracy and attention to detail, ensuring data integrity and compliance.
- Contribute to team learning by sharing best practices and supporting onboarding of new team members.
- Proven experience in a customer-facing or support role, ideally in SaaS, technology, or a fast-paced environment.
- Excellent communication skills, with a passion for solving problems and making customers feel heard and valued.
- A logical analytical and troubleshooting approach, with a growth mindset and willingness to learn new technologies.
- Collaborative spirit and positive attitude—ready to support team goals and drive continuous improvement.
- Comfort working with support platforms (Salesforce Service Cloud) and knowledge base tools.
- Financial Savvy - knowledge of cash management, positioning and forecasting,, bank reporting,payments (domestic and/or international), in-house banking, financial transactions pertaining to debt, investments and foreign exchange and/or general ledger
- Tech Savvy: comfort with file exchange systems, API, bank file protocols, data integration, automation features, performance analysis
We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP