We are looking for a highly motivated Finance Systems Support Analyst to join our global Finance Systems Support team.
This role is responsible for supporting and enhancing finance-related business systems, with a primary focus on IFS Cloud Finance and associated applications. The successful candidate will work closely with Finance stakeholders, IT teams, and business users to ensure systems are operating effectively, user issues are resolved promptly, and business processes continue to evolve through technology-enabled improvements.
The position offers a unique opportunity to combine finance knowledge, system expertise, problem-solving skills, and project involvement in a global environment.
Key Responsibilities
Finance Systems Support
- Provide functional support for finance applications, including IFS Cloud Finance modules.
- Investigate, troubleshoot, and resolve system incidents, service requests, and user queries.
- Manage support tickets in accordance with agreed service levels and priorities.
- Collaborate with technical teams and vendors to resolve complex issues.
- Monitor recurring issues and identify opportunities for permanent corrective actions.
- Ensure timely communication with stakeholders on incident progress and resolution.
Business Process & Continuous Improvement
- Partner with Finance teams to understand business requirements and challenges.
- Identify opportunities to improve efficiency, controls, and user experience through system enhancements.
- Document business requirements and participate in solution design activities.
- Support process standardization and automation initiatives across Finance functions.
- Recommend best practices aligned with global finance processes.
System Administration & Governance
- Support maintenance of finance system configurations and master data.
- Assist with setup and administration of:
- Companies and legal entities
- General Ledger accounts and structures
- Cost centers and organizational hierarchies
- Banking configurations
- User access and security permissions
- Approval workflows and authority structures
- E-Invoicing processes and implementation.
- Ensure compliance with internal control and governance requirements.
Project & Change Delivery
- Participate in system implementations, upgrades, and enhancement projects.
- Support testing activities including System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Assist with training, testing and post-go-live support.
- Coordinate business validation and stakeholder sign-off activities.
- Support global localization, compliance, and finance transformation initiatives.
Reporting & Data Quality
- Support finance reporting solutions and analytical tools.
- Assist users with report requirements and data investigations.
- Monitor data quality and resolve financial data discrepancies.
- Support internal and external audit requirements related to finance systems.
Training & Documentation
- Develop and maintain user guides, process documentation, and knowledge base content.
- Deliver training sessions and workshops for end users and super users.
- Promote user adoption and awareness of system capabilities.
- Contribute to self-service support resources and continuous knowledge sharing.
- Bachelor’s degree in Finance, Accounting, or a related field.
- 3+ years of relevant experience in financial analysis, accounting, or a related finance role.
- Solid understanding of General Ledger, Accounts Payable, Accounts Receivable, Banking and Cash Management, including the basics - accounting principles, revenue recognition, and financial controls.
- Experience with business process analysis and requirements gathering, strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work effectively in a global and cross-functional environment.
- Experience with ERP systems (e.g., IFS applications, SAP, Oracle) is highly preferred.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.