The Role:
Working in the AI Experience Delivery Team, and as part of the wider Customer AI Experience team, you’ll have exciting opportunities to utilize and develop your skillset whilst contributing to the growth and success of our team and IFS as a whole.
The AI Experience Delivery Team plays a central role within the Customer organization in delivering improvements in efficiency and customer experience using AI.
With close support from a mentor, you will gain hands-on experience of AI with exposure to a variety of AI tools including Microsoft Copilot.
Duties & Responsibilities:
Your responsibilities will span a range of AI related tasks, including but not limited to assisting in:
- Day to day management of AI Engineering Feedback
- AI solution roll-out metrics, reporting and communication
- Management of AI backlog and requirement confirmation
- Support AI experience discovery activities including user interviews, feedback collection, and usage analysis
- Assist with AI solution validation prior to UAT
- Contribute to documentation and enablement materials
- Work closely with AI Engineering, Product Owners, and Support teams
Personal attributes:
- Self-motivated with a positive outlook and “can do” attitude
- Clear and effective communicator, both verbally and in writing
- Capable of gathering and interpreting data
- Creative thinker with presentation skills
- Proactive problem-solver, passionate about finding solutions and adapting to challenges
- Ability to think critically to make informed decisions based on data and evidence
- Quick to adapt to changing environments and priorities
- Efficient at managing time and workload
- A foundational understanding of key business functions and their respective priorities, such as sales, commercial operations, consulting, support, etc
- An awareness or interest in AI
- An understanding of ITIL principles would be beneficial
- Proficiency in fundamental computer skills, encompassing familiarity with Microsoft Office Suite and basic software applications
- Strong command of written and verbal English
- Working towards a degree in Business, Management or an IT related subject or equivalent
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.