This role guides the delivery of complex technology solutions across web, CRM, and omnichannel ecosystems. The Associate Director acts as a bridge between technology and delivery teams, ensuring projects are planned, executed, and launched with clarity, quality, and operational consistency. The role partners across technology crafts, PMO, and client teams to translate requirements into scalable solutions that support healthcare brands and their audiences.
What You’ll Do:
- Lead day-to-day delivery across multiple technology projects, ensuring alignment on timelines, scope, and budget.
- Drive consistency and quality across all delivery phases, including planning, build, testing, and launch.
- Define technical task plans and collaborate with PMO on project scheduling, dependencies, and resourcing.
- Review requirements and technical documentation to ensure clarity, feasibility, and completeness.
- Partner with teams to track risks, manage delivery challenges, and support scalable, compliant technical solutions.
Required:
- 7+ years delivering web, CRM, or omnichannel technology solutions, ideally in healthcare or regulated industries
- Experience managing cross-functional technology teams and multiple concurrent workstreams
- Ability to interpret and communicate technical requirements, documentation, and design assets
- Strong collaboration skills across creative, strategy, and technology partners, including client-facing discussions
- Familiarity with web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, or Contentful
- Ability to stay organized, adapt to changing priorities, and maintain focus in a fast-paced environment
Desired:
- Experience supporting pharma marketing or medical-affairs programs
- Background as a business systems analyst
- Knowledge of healthcare compliance, privacy, or FDA-related standards
- Experience in technology consulting or omnichannel program delivery
- Familiarity with healthcare data standards or marketing-operations workflows
- Experience integrating AI tools into daily or project-based work
The base salary range for this position is between CAD $110,000 - $130,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience. This posting is for an existing vacancy at Klick.
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Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.