This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.
What You’ll Do:
- Manage a portfolio of accounts and drive overall client success
- Lead, mentor, and develop a high-performing client services team
- Guide project execution, ensuring compliance with processes and regulatory standards
- Oversee and manage project budgets, forecasting, and staffing needs
- Collaborate with cross-functional teams to deliver high-quality programs
Required:
- 10+ years of client service experience in the advertising industry
- 5+ years of pharmaceutical or healthcare advertising experience
- Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
- Proven ability to build strong client relationships at the Director/Senior Director level
- Strong financial acumen in forecasting, budgeting, and resource planning
- Strong presentation and communication skills
Desired:
- Experience contributing to account planning and identifying client growth opportunities
- Knowledge of US pharmaceutical and healthcare marketing regulations
- Ability to lead client meetings and clearly communicate feedback to internal teams
- Experience creating or reviewing scopes of work with project management partners
- Enthusiasm for integrating AI into workflows
- University degree required; MBA preferred
#LI-AS1 #LI-Hybrid
The base salary range for this position is between USD $170,000 to $210,000. The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.