This role serves as the central operational and analytical anchor for the EMEA region. As a key individual contributor, you will provide comprehensive visibility across both solution and branded product businesses by consolidating data, monitoring performance, and driving cross-functional alignment. You will work closely with regional teams to strengthen operational excellence and support effective business execution.
Key Responsibilities
Business Operations & Performance Analysis
- Coordinate end-to-end daily business operations across the EMEA region for both solution and branded product lines.
- Track KPI achievements, conduct detailed revenue gap analyses, and collaborate with relevant stakeholders to formulate practical recovery plans.
- Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve overall business performance.
- Identify and mitigate logistics-related risks and operational bottlenecks.
Process Optimization & Transformation
- Facilitate the rollout and execution of end-to-end process implementations and digital transformation initiatives.
- Monitor daily operations to ensure compliance with regional and global operational, commercial, and financial standards
Partner & Channel Management
- Manage the partner lifecycle, including contracts, onboarding, termination, and performance reviews.
- Develop partner programs, organize workshops and events, and improve channel and alliance-management processes.
Digital Enablement & Knowledge Management
- Use AI and digital tools to structure, analyze, and visualize end-to-end transaction data.
- Evaluate and implement digital solutions with IT and HQ, and drive cross-region DMS and CRM enablement.
- Maintain the SharePoint knowledge hub, operational FAQs, regional portal, and data dashboards.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management or a related discipline.
- 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations within international business environments.
- Proven experience supporting regional and global business operations across cross-functional teams.
- Extensive experience leading and optimizing end-to-end business processes, ensuring seamless collaboration across Sales, Customer Service, Supply Chain, Logistics, Finance and Operations.
- Demonstrated success in driving business process standardization, operational governance and continuous improvement initiatives.
- Experience leading ERP implementation, business system optimization and digital transformation projects.
- Strong understanding of commercial operations, customer operations, supply chain and logistics processes.
- Proven ability to partner with Sales, Finance, Supply Chain, Logistics, Customer Service and Project Management teams to improve operational performance and business efficiency.
- Proficiency in ERP systems (SAP), CRM and sales pipeline management, business process mapping and governance, performance reporting, business data analysis and advanced Microsoft Excel skills.
- Fluency in English and Chinese is required; proficiency in another European language is an advantage.