Responsibilities:
- Act as the primary point of contact for customers regarding order management, delivery status, and logistics-related inquiries.
- Receive, validate, and process customer orders accurately in SAP, ensuring compliance with customer requirements and company policies.
- Monitor order progress from order entry through delivery, proactively communicating updates and resolving issues to maintain high customer satisfaction.
- Provide operational and sales support to customers and internal stakeholders throughout the order fulfillment process.
- Coordinate with Sales, Supply Chain, Warehouse, RMA, and other cross-functional teams to ensure timely order execution and effective issue resolution.
- Maintain accurate customer master data, order records, and related documentation within the ERP system.
- Manage customer inquiries, complaints, and follow-up actions, ensuring prompt communication and timely closure.
- Coordinate outbound shipments with warehouses to ensure timely and accurate order deliveries.
- Monitor delivery performance, shipment exceptions, transportation status, and proof of delivery (POD) discrepancies, implementing corrective actions as required.
- Investigate and support the resolution of shipment damage, delivery issues, and customer claims in collaboration with warehouse teams and relevant stakeholders.
- Track order backlog and delivery performance to support operational efficiency and service level targets.
- Support continuous improvement initiatives by reviewing and optimizing order fulfillment, logistics, and customer service processes.
- Ensure compliance with customer requirements, shipping procedures, import/export regulations, and internal operational policies.
- Intermediate Vocational Education (MBO) level or equivalent qualification.
- 1-3 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, or Supply Chain Operations within an international business environment.
- Experience in the ICT, Electronics, Technology, or related industries is preferred.
- Hands-on experience with ERP systems, preferably SAP, including order entry, processing, and customer data maintenance.
- Fluent in English, both written and spoken; proficiency in Chinese or an additional foreign language is considered an advantage.
- Strong customer-oriented mindset with excellent communication and stakeholder management skills.
- Ability to understand customer requirements and provide timely, accurate, and effective support.
- Strong problem-solving skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent organizational skills, attention to detail, and ability to work independently while collaborating effectively within cross-functional teams.
- Proficient in Microsoft Office applications, particularly Excel, Outlook, and Teams.
What we offer:
As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.