Maintain and manage Non-Tire ordering Platform. Provide pre-sales service, order tracking and after-sales service for platform customers to ensure customer satisfaction and make the platform run smoothly.
[Job Description]
Merchandise Platform Management
▪ Maintain and update Merchandise information on the platform, besides pictures, price, training and promotion
▪ Update ordering information on platform
▪ Provide practical suggestions for business system updates
Order Management
▪ Provide presales service to platform customers, e.g. parts number check as customer requirement
▪ Manage & handle orders to ensure timely delivery
▪ Tracking order logistics and quality, quantity issue
▪ Work together with consultant team to provide good service to customers
▪ Communicate with Merchandise vendor for aftersales service
Reporting
▪ Generate Merchandise sales report according to business requirements
Communication
▪ Communicate with customer for order/policy/daily issues
▪ Cross-function communication with Accounting and Finance with high efficiency
Others
▪ Inventory Management
▪ Other tasks assigned by supervisor
[Requirements]
▪ Bachelor degree or above
▪ 3 years+ experience in Automotive aftermarket industry will be preferred.
▪ Excellent communication skills
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