All jobs
As a Technical Success Support, Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience. What you'll do: Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues. Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed. Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume. Participate in after-hours support rotations based on product, region, or team requirements. Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable. Analyze case trends and categorize incidents to identify root causes and inform product improvements. Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience. Stay current on product updates, new features, and industry best practices to provide informed support. Communicate technical concepts clearly to both technical and non-technical audiences. Embrace change and contribute to continuous improvement initiatives within the support organization. Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve. What you'll bring: 1–3 years of experience in a technical support, IT helpdesk, or contact center role, preferably in a B2B SaaS environment. Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently. Familiarity with CRM or case management systems (e.g., Salesforce, Zendesk). Excellent written and verbal communication skills. Demonstrated ability to learn new technologies quickly and adapt to evolving environments. Customer-first mindset with a commitment to delivering exceptional service. Ability to collaborate across teams and manage multiple priorities in a fast-paced setting. Experience with one or more of the following: Educational or professional experience troubleshooting web applications, cloud platforms, infrastructure, or single-page applications. General understanding of authentication processes, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Prior experience in a technical support environment, especially supporting educational software, parents, or K–12 schools. Familiarity with the North American education system. Experience in Accounting or Finance, or hands-on experience in bookkeeping. Proven technical troubleshooting experience in a customer-facing role. Experience with merchant processing, payment facilitators, payment platforms, or credit card/payment services providers. Understanding of APIs (Application Programming Interfaces) and their role in system integrations. Experience troubleshooting email deliverability, including knowledge of SPF, DKIM, and DMARC protocols. Familiarity with alternative payment methods such as PayPal, Venmo, and Apple Pay. What our interviewing process looks like: We take pride in finding the best talent for our team and utilize a multi-step interviewing process, starting with a recorded video interview. You can expect to hear from our recruiter soon. Our Costa Rica Blackbaud team members are currently working from home and will stay in this format indefinitely. #LI-REMOTE Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom. Details Details Details 
DetailsDetails 
DetailsDetails
Blackbaud
Remote - Costa Rica, Costa Rica
Technical Success Support, Specialist.
CONTRACTREMOTEENGINEERING
more at Blackbaud.
18 Feb, 2026
Blackbaud
Senior Accountant
- Senior level
- Finance & Legal
Hyderabad - India (Skyview), India
Salary not listed
26 Feb, 2026
Blackbaud
Software Engineer, Senior - Ruby on Rails
- Senior level
- Engineering
Hyderabad - India (Skyview), India
Salary not listed
27 Apr, 2026
Blackbaud
Laureate, Software Engineer - .NET Architecture
- Engineering
Hyderabad - India (Skyview), India
Salary not listed
similar roles.
21 Oct, 2026
Genpt
Principal Orchestration Engineer
- Staff level
- Remote
- Engineering
USA MOT Alton Rd Campus AL00, United States of America
Remote
22 Oct, 2026
Genpt
PT Applications Engineer
- Remote
- Engineering
NZL Motion Wiri, New Zealand
Remote
22 Oct, 2026
Ngc
(Skillbridge) – Electrical Engineer 1
- Engineering
United States-Arizona-Chandler
Salary not listed
22 Oct, 2026
Ngc
FPGA Digital Engineer - 2
- Engineering
United States-Arizona-Chandler
Salary not listed