Your Mission, Should You Choose to Accept It
You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Supervisor, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our guests leave smiling. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine. In addition to your F&B responsibilities, this role also supports our Front Office operations. While your main expertise may be in F&B, you’ll also be expected to learn the Front Office side of the business, support the team with questions and take responsibility for Front Office operations when needed.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- Lead the front-of-house team during service and set a positive, upbeat tone
- Guide your crew on the floor, helping them solve small issues in the moment
- Support training and onboarding for new team members
- Keep daily operations smooth by checking setups, stock, cleanliness and safety
- Stay present on the floor, chat with guests and jump in where needed
- Handle transactions accurately and pass on any irregularities
- Share targets for the shift and motivate the team to reach them
- Work closely with the kitchen and bar teams to keep service flowing
- Support Front Office operations when needed, including answering questions, assisting the team and taking responsibility for Front Office operations during your shift
- Be willing to learn the key processes and responsibilities of both F&B and Front Office, and flex between the two departments based on the needs of the operation
What You’ll Have
- You have 1-2 years of experience in a senior waiter, barista or bartender role
- You bring confidence leading a team during service
- You communicate clearly and stay calm when things get busy
- You have an eye for detail and keep service consistent
- You bring genuine hospitality energy and enjoy being guest-facing
- You work well with different teams and lead by example
- You speak English and Dutch, extra languages are a bonus
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.