When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Medical Assistant II (Lead) Join Our Team and Make a Difference in Patient Care! Are you an experienced Medical Assistant looking to expand your leadership skills? We are seeking a Medical Assistant II (Lead) to support clinical operations, mentor team members, and help deliver exceptional patient care in a fast-paced ambulatory setting. What You'll Do Provide high-quality, compassionate patient care and support clinical workflows Serve as a team lead and resource for Medical Assistants and clinical staff Act as an EPIC super user, assisting with troubleshooting and workflow support Mentor, train, and precept new Medical Assistants Support quality improvement initiatives and regulatory compliance projects Coordinate daily provider schedules and anticipate patient care needs Manage patient flow, communicate delays, and help keep visits on schedule Ensure exam rooms are stocked, organized, and ready for patient care Assist with patient forms, documentation, and administrative support Promote and sustain standard work, policies, procedures, and best practices What We're Looking For Experience as a Medical Assistant in a healthcare setting Strong clinical, organizational, and communication skills Advanced knowledge of EPIC or electronic medical record systems Ability to lead, coach, and support teammates Commitment to patient-centered care and service excellence Ability to multitask and thrive in a busy clinical environment Why Join Us? Opportunity to take on a leadership role without leaving patient care Collaborative team environment Meaningful impact on patient experience and practice operations Growth and development opportunities If you're passionate about patient care, enjoy mentoring others, and want to be a key contributor to a high-performing clinical team, we'd love to hear from you! Qualifications Education • High school diploma or GED required • Completion of an accredited Medical Assistant training program preferred Experience • Minimum of 2 years of Medical Assistant and/or related patient care healthcare experience required or associate's degree or higher in lieu of Medical Assistant experience Licensure, Certification, Registration • Basic Life Support (BLS) certification required within 6 months of hire • Medical Assistant Certification preferred Skills, Knowledge & Abilities • Ability to model professionalism, teamwork, and service excellence • Demonstrated leadership, mentoring, and problem-solving capabilities • Strong understanding of patient care workflows, regulatory standards, and EMR navigation • Proficiency in Epic or comparable EMR systems strongly preferred Pay Range: $22.05 - $29.68 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

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