Compensation: $20.48 - $25.63 Compensation Type: Hourly Employment Type: Regular Grade: NE05 Position Summary The Technical Support Technician provides support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer service and support by managing the operation and maintenance of audio, video, and computer systems in a networked environment, encompassing desktops, laptops, media control systems, and instructional technology. The role involves troubleshooting audiovisual and computer equipment used and servers. The Technical Support Technician provides support and training on a variety of technical needs, including the review of course material, problem-solving, and preparation for tests. Duties & Responsibilities Provides comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests, and addressing special inquiries and training needs. Operates and troubleshoots various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality. Conducts regular inventory checks and recommends upgrades or purchases of new equipment to maintain optimal working conditions. Proactively tests and maintains support for systems and equipment to ensure functionality before use, adhering to established Service Level Agreements. Utilizes remote support tools to address software and equipment issues regardless of location, including hybrid environments. Implements CNM-owned computer systems and software and maintains customer workstations with approved operating systems. Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platforms. Utilizes Enterprise Service Management/IT Service Management tools to accurately record work and follows ITIL incident management and service request fulfillment procedures. Supports the installation, implementation, and maintenance of all audio-visual equipment and oversees the operation of assigned computer labs to ensure a safe and secure environment. Acts as a liaison and initiator with Technical Support Specialists to resolve real-time technical issues and balance competing priorities while addressing customer questions. Assists students in reviewing course material, problem-solving, and provides workshops for staff, ensuring effective technical support during instruction. Maintains and updates computers in Classroom and Open Computer Labs, manages computer inventory data, and provides advanced support for lab equipment and related software and hardware. Ensures compliance with safety regulations, OSHA standards, and wears personal protective gear as required, performing other related duties as assigned. Minimum Qualifications: Associates Degree in a related field and one (1) years of related experience in the operation and/or maintenance of audio-visual equipment. OR High school diploma or GED and successful completion of post-secondary education coursework in computer science, information technology or related field, and one (1) year of directly related experience, including customer service experience. Upon successful completion of Associates Degree in MIS or a related field and three (3) years of related experience, Technical Support Technician employees are automatically considered for reassignment into a Technical Support Specialist position. Preference: Audio-Visual or video production experience Best consideration date: 9/29/2026 EEO STATEMENT: As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S. Questions about the role or application process? Call our Talent Acquisition team at 505‑224‑4600. As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits CNM offers a wide range of competitive benefit plans to meet the needs of its employees and families, including: Health, Dental and Vision Insurance Life Insurance Long-Term Disability Flexible Spending Accounts (FSA) Dependent Care Reimbursement Employee Assistance Program Retirement Plans and Savings Generous Paid Time Off Paid Holidays Educational Benefits We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits. Professional Development Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded. Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.

Technical Support Technician.

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