The Role..
At Soho House, the Member Events Production Manager is responsible for assisting the Head of Member Events, Country with the administrative duties that support the execution of cultural and community driven membership events.
You will support by ensuring proper preparation is handled and coordinated leading up to an event through to its completion. Such tasks include venue diary management, creating detailed function sheets, briefing onsite teams, arranging travel, booking event suppliers, creating copy and collating assets for event listings, managing all POs/invoices and operationally setting up and hosting all events.
A successful Production Manager is well-organized, has a creative eye, is extremely detail-oriented, able to multi-task and juggle multiple projects, passionate about delivering events and creating community through shared experiences. You will also be a strong communicator, in-the-know of leading trends/music/talent and possess a sound knowledge of vendor management.
Key Accountabilities..
- Support the coordination for all event communication (internal/external) and event materials; including calendar management, booking event partners/suppliers/hosts, setting up and hosting events.
- Administrative duties, including but not limited to internal meeting management, managing and processing invoices, raising POs, booking travel and bedrooms on Opera, collating printed event collateral and managing the events inbox.
- Responsible for advancing member events from initial planning through to execution, acting as the point of contact for talent, chefs, agents, management teams, and external partners. This includes gathering and communicating all essential event information in advance, coordinating schedules, itineraries, technical and hospitality requirements, menus, dietary requirements, logistics, and special requests.
- Collecting all event advancing information to create detailed function sheets to be shared to the business and presenting this information in weekly meetings with onsite teams.
- Works with and regularly communicates to all departments across the sites to ensure they are aware of the event calendar and their required roles/involvement within each event.
- Writing copy and managing assets to create event listings for the app in line with Soho House guidelines.
- Responsible for uploading the monthly event programme listings to digital platforms as well as printed and digital posters for exposure and managing any incoming enquiries and attendee confirmation.
- Attend and oversee the FOH set up and execution of all events – greeting event partners, checking in members and acquiring member feedback following events.
- Liaises with the central teams and key stake holders on large Primary and Partnerships events to ensure all brand deliverables are met – including but not limited to composing menus, managing deliveries, coordinating goody bags, managing room drops, booking photographers and manging event set ups to a high standard.
- Manages the collation of all H&S documentation and supporting paperwork from suppliers. Required to attend Babington House on key event dates throughout the year to support the running of larger events there as well as team meetings in London when required.
- Performs other duties as assigned by manager.
Desired Experience..
- A successful Member Events Production Manager for Soho House will ideally have up to 3+ years’ experience in a busy, high-profile venue or agency and have a natural flair for delivering first class events.
- Energetic, collaborative, proactive; a team player who can positively and productively execute administrative duties as well as front of house operations.
- Critical thinker and the ability to exercise good judgement and solve problems quickly and effectively. Experienced with Outlook & Excel as well as Adaco, Opera and Triple Seat (or equivalent events booking software).
- Creatively driven and culturally in-tune to develop/foster a network and knowledge to execute large scale events.
- Exceptional organisational and administrative skills with a keen eye for detail and confidence in collating written event copy.
- An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
Key skills required..
- Event management experience, preferably in hospitality, lifestyle, luxury, or members' clubs.
- Strong project management and organizational skills.
- Excellent communication and stakeholder management.
- Budget management experience.
- Ability to work in a fast-paced environment and manage multiple events simultaneously.
- Strong understanding of customer experience and community building.
Other Experience
- Excellent customer service
- Fluent in English
- Ability to handle feedback to achieve member satisfaction
- Ability to understand and follow written and verbal instructions
Physical Requirements
- Must be over the age of 18
- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required