Job Requisition ID # 26WD99529 ポジション概要 Autodeskでは、建設・建築業界におけるデジタルトランスフォーメーションの推進に情熱を持つプロフェッショナルを募集しています。テクニカルサクセスマネージャー（Technical Success Manager：TSM）として、戦略的顧客がForma（旧 Autodesk Construction Cloud）から測定可能なビジネス価値を実現できるよう、スケーラブルなワークフロー、システム連携（インテグレーション）、データ活用の設計・導入を支援していただきます。 APAC カスタマーサクセスシニアマネージャーの直属として、Autodeskの主要な建築・エンジニアリング・建設（AEC）顧客に対する技術的な顧客支援をリードしていただきます。Customer Success Manager（CSM）と密接に連携しながら、顧客のビジネス戦略や目標を実践的なFormaソリューションへと落とし込み、プロジェクト遂行、コラボレーション、業務パフォーマンスの向上を支援します。信頼できる技術アドバイザーとして、ヘルスチェック、ワークフロー設計、トレーニング、ダッシュボード構築、システム連携などを提供し、顧客がFormaを効果的に活用できるよう支援するとともに、Autodeskへの投資対効果（ROI）を最大化する役割を担います。主な業務内容 Formaの機能、制約事項、およびシステム連携の可能性について深い知識を持つ専門家（Subject Matter Expert）として活動する顧客との技術的なエンゲージメントを主導し、既存業務フローを分析したうえで、プロジェクトおよび施工プロセスの改善を支援するソリューションを設計するドキュメント管理、RFI（情報照会）、サブミッタル、現場業務フロー、モデルコーディネーションなどのFormaワークフローを構築・最適化する顧客が利用状況、プロジェクトパフォーマンス、業務成果を可視化できるダッシュボード、レポート、分析基盤を設計する利用可能なAPIやデータコネクタを活用し、Formaとビジネスインテリジェンス（BI）ツール、およびその他の建設関連テクノロジーとの連携を支援する。技術ヘルスチェック、ワークショップ、トレーニングを実施し、プラットフォームの継続的かつスケーラブルな活用を促進する Customer Success Managerと連携し、Customer Success Planで定義された施策を実行しながら、技術的成果物が顧客のビジネス目標達成に貢献することを確実にする顧客のビジネス課題や戦略をAutodeskのソリューションおよび業界のベストプラクティスに結び付け、定量的なROI創出を推進するベストプラクティス、競合情報、顧客成功事例をCustomer Success組織全体へ共有する顧客対応、社内ナレッジ共有、部門横断的な協業を通じて、業界知識やソートリーダーシップの発展に貢献する必須応募資格 AEC業界、またはAEC向けテクノロジー業界での実務経験5年以上プロジェクトチームまたは組織全体に対する建設テクノロジーソリューションの導入支援または運用支援経験建設業務フローおよびプロジェクト遂行プロセスに関する深い理解 SaaSプラットフォームおよびエンタープライズ環境におけるテクノロジー導入に関する知識建設プロジェクトデータを活用したダッシュボード作成、レポーティング、分析の経験建設関連組織におけるデジタルトランスフォーメーションや業務変革プロジェクトへの参画経験顧客対応および社内連携のために必要に応じて出張できること歓迎する経験・スキルゼネコン・サブコン、エンジニアリング企業、またはBIM/VDCコンサルティング企業での業務経験 ERPシステム、BIMツール、プロジェクト管理プラットフォームを含む建設テクノロジーエコシステムへの理解データ連携、API活用、またはPower BIなどのビジネスインテリジェンスツールの利用経験求める人物像テクノロジーと業務改善を通じて建設業界の発展に貢献したいという強い意欲を持っている方顧客の課題を深く理解し、複雑な問題解決に取り組むことを楽しめる、好奇心と分析力を兼ね備えた方現場のプロジェクトチームから経営層まで、幅広いステークホルダーと円滑に協働できる方顧客が定量的な成果を達成し、テクノロジー投資から価値を得られるよう支援することにやりがいを感じる方部門横断的な環境で効果的に協業し、卓越した顧客体験の提供にコミットできる方 Position Overview Autodesk is seeking construction industry professionals who are passionate about advancing digital transformation across the built environment. As a Technical Success Manager (TSM), you will help strategic customers realize measurable business value from Forma (formerly Autodesk Construction Cloud) by designing and implementing scalable workflows, integrations, and data insights. Reporting to the APAC Senior Manager, Customer Success, you will lead the technical components of customer engagements for some of Autodesk’s largest architecture, engineering and Construction (AEC) customers. Partnering closely with Customer Success Managers, you will translate customer business initiatives into practical Forma solutions that improve project delivery, collaboration, and operational performance. As a trusted technical advisor, you will deliver health checks, workflow design, training, dashboards, and integrations that enable customers to adopt Forma effectively and maximize return on their Autodesk investment. Responsibilities Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities Lead technical engagements with customers, analysing workflows and designing solutions that support improved project and construction processes Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination Design dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomes Support integrations between Forma and business intelligence tools, and other construction technologies using available APIs and data connectors Conduct technical health checks, workshops, and training sessions that enable scalable platform adoption Partner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goals Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI Share best practices, competitive insights, and customer success stories with the broader Customer Success organization Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing Minimum Qualifications 5+ years of experience in the AEC industry or AEC technology industry Experience supporting or implementing construction technology solutions across project teams or organizations Strong understanding of construction workflows and project delivery processes Familiarity with SaaS platforms and technology adoption in enterprise environments Experience creating data dashboards, reporting, or analytics using construction project data Experience supporting digital transformation or technology change initiatives within construction organizations Ability to travel as needed to support customer engagements and internal collaboration Preferred Qualifications Experience with construction contractors, engineering firms, or BIM/VDC consulting organizations Familiarity with construction technology ecosystems, including ERP systems, BIM tools, and project management platforms Experience working with data integrations, APIs, or business intelligence tools such as Power BI The Ideal Candidate Passionate about improving the construction industry through technology and better workflows Curious and analytical, with a strong interest in understanding customer challenges and solving complex problems Comfortable collaborating with stakeholders ranging from project teams to executive leadership Motivated by helping customers achieve measurable outcomes and realize value from technology investments Effective in cross-functional environments and committed to delivering exceptional customer experiences #LI-JA1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification. Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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