THE ROLE
You'll be responsible for revolutionizing how life sciences organizations interact with AI. You will design and deploy novel AI experiences that become daily drivers of critical workflows. Working at the intersection of customer and product, you'll orchestrate frontier AI models into practical solutions that transform drug development timelines from months to minutes.
RESPONSIBILITIES
Lead AI deployments with Top 10 Pharma and leading biotech organizations, from pilot through production adoption
Configure and customize AI Assistants and Agents hands-on in the platform to deliver clear, measurable value
Act as strategic advisor on AI implementation in regulated environments, including change management, governance, and compliance considerations
Translate customer needs into product requirements by working closely with Engineering and Product teams
Develop repeatable deployment playbooks and best practices to scale successful implementations
Define requirements, test outputs, and validate success criteria for new Agent builds with customers
Identify and drive expansion opportunities based on usage patterns and adjacent workflow needs
Operate as day-to-day strategic partner to customer sponsors, ensuring momentum and removing blockers
REQUIREMENTS
Thoughtful problem solvers: You approach problems holistically, starting with a clear and accurate understanding of the context. You break down unstructured customer challenges into concrete deployment plans. You think critically about both business impact and technical feasibility of your solutions.
Not ideological about technology: To you, technologies are about tradeoffs. You may be opinionated, but you're not ideological. You can learn new AI capabilities quickly and are receptive to new approaches for solving customer problems.
Organized and self-sufficient: You are comfortable managing yourself, navigating ambiguity in customer environments, and finding ways to create measurable impact. You turn loose goals into concrete execution plans.
Owner of your mission: You are an owner of the customer outcomes you drive. You take pride in the quality of deployments, the adoption you achieve, and the ROI you deliver. You're accountable for results, not just recommendations.
Grit: You will run through walls to achieve customer success and drive adoption.
NICE TO HAVE
3+ years of experience in consulting, strategy, operations, or client-facing roles
Experience in Life Sciences, healthcare, or other regulated industries
Background in enterprise software deployments or post-sale customer work
Prior experience collaborating with product or engineering teams
Familiarity with AI/LLM capabilities and deployment patterns
BENEFITS
Competitive compensation, including meaningful equity
Medical, dental, and vision insurance for employee and dependents
Generous PTO policy
Paid parental leave
At Valkai, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.