This is a weekend coverage role for either a 3x12 or 4x10 shift.
Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.
About the Position:
Qumulo customers don’t file support tickets - they message CSEs directly in Slack or Teams, and it’s a big part of why customers love us. We’re growing the team with a strategic, customer-focused, and results-driven CSE II with experience in data storage, enterprise server hardware, and cloud.
As a Customer Success Engineer II in Cork, you will provide weekend technical support for Qumulo customers across EMEA. You will own each case through resolution, across cloud deployments in AWS, Azure, and Google Cloud and on-premises clusters running on certified partner hardware, working with Engineering and our OEM partners as needed.
You’ll get to work directly with many of the world’s top brands in media, healthcare, finance, energy, and more whole learning and growing alongside a highly skilled team. You have the opportunity to contribute to the success of our support programs, and with the 3x12 schedule option, have 4 days off each week.
Responsibilities:
Own customer cases end to end, in Slack, Teams, email, and on calls, until the issue is resolved and the customer knows it
Troubleshoot Qumulo in AWS, Azure, Google Cloud, and on customers’ own hardware: permissions, performance, networking, and file system behavior
Diagnose sever hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and Supermicro
Manage complex issues with senior engineers including a handover with clean case summaries and the diagnostic data attached
Reproduce customer issues in the lab to help Engineering diagnose and validate fixes
Write knowledge base articles and improve the runbooks your team uses
Flag recurring issues and product gaps to Engineering and Product
Help onboard other CSEs
Cover other regions during critical escalations when needed
Qualifications:
You can work a 3x12 (Sat to Mon) or 4x10 (Wed to Sat, or Sun to Wed) shift
You’ve spent 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology
You can diagnose a failing SSD, HDD, NIC, PSU, fan, or DIMM and run the replacement through the vendor’s RMA process
Linux is home: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat
You understand the networking under enterprise storage, including VLANs, jumbo frames, and link aggregation
You have excellent written and verbal communication skills in English (multilingual would be a plus) and can tailor for different audiences such as s storage admin or their CTO
Experience on AWS, Azure, or Google Cloud is a strong plus, along with certs like AWS SysOps Administrator or Azure Administrator
Bonus if you’ve supported NFS or SMB file storage, permissions and Active Directory included, on a platform like NetApp, Dell PowerScale (Isilon), Pure, or Qumulo
Nice to have: Python, Bash, or other scripting skills and/or experience with modern AI development tools
This is a remote role based in Cork, Ireland - and while not weekly in-office, there will be a need to visit regularly. The annual pay range for the role is EUR €75,000 - €110,000 plus benefits and pre-IPO stock options. Individual pay depends on various factors, such as role level, relevant experience, and skills.
About Qumulo:
Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.
With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.
Our Values:
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
Equal Opportunity Employer:
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice