Senior Infrastructure Operations Engineer (Portugal).

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets 

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About The Role

We’re looking for an Engineer that has exceptional people, leadership & technical skills. 

• You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. 
• You’re comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. 
• You have the understanding and skillset to grasp technical concepts and problems quickly
• You have strong analytical skills
• You’re a doer who is extremely organised and diligent
• You’re a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly

What You'll Be Doing

• Oversee the design, implementation, and maintenance of complex data centre systems.
• Lead large-scale infrastructure projects and evaluate emerging technologies.
• Act as a subject matter expert (SME) in high priority technical customer service scenarios.
• Define operational standards, policies, and best practices.
• Act as a subject matter expert (SME) in high-stakes technical scenarios and incidents.
• Provide mentorship and technical leadership to the operations team.
• Conduct performance reviews and assist in strategic planning for future infrastructure needs.
• Engage directly with customers on key projects, escalations or service delivery improvements.
• Travel to additional DCs to manage deployments, assess operations and ensure alignment with Organisational objectives

About You

• Deep knowledge of data centre architecture, cloud platforms, and disaster recovery planning.
• Advanced troubleshooting and root cause analysis expertise.
• Proven leadership and project management skills.
• 6+ years of experience with a focus on infrastructure design and management.
• Higher-level Advanced certification

Nice to Have:

• Exposure to large scale Data Centre environments
• Hands-on GPU server experience at a tech org
• A strong customer service ethic

Equal Opportunitites Statement

At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.  We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.