Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection
We offer
- Working for a dynamically growing company
- Trainee period
- Opportunity to work remotely
- 12 shifts of annual leave per year
- 8 shifts of sick leave per year
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)