In a nutshell
As our UX researcher, you will work collaboratively with Data Analysts, Product Owners, and Designers to develop the full user experience of Picnic’s products. With an open personality, you’re able to empathize with end-users on a weekly basis, whether that’s by guiding users through prototypes or investigating a new topic.
Half of the week, you initiate, plan and execute hands-on research activities. The other half is used to observe and analyse user behaviour and communicate those insights effectively to various teams and stakeholders. You experiment with research approaches to answer important questions. How can we make in-app customer service more accessible? How do customers decide what to eat? How can we make delivering our groceries safer for our runners? Every week presents new challenges to explore, frame and evaluate. Understanding both the big picture and the details, you examine insights from unique angles to bring a deeper understanding of customer experience and provide testable hypotheses.
Tricks of the trade
- Research: Take ownership of research activities to bring deep level insights
- Testing & exploring: Provide new hypotheses to test and explore
- Collaboration: Collaborate with designers and test prototypes on a weekly basis
- Share insights: Document sessions and present actionable insights to both consumer-facing and employee-facing teams
- Customer focus: Be the face of Picnic and engage with customers
- Continuous improvement: Strive for continuous improvement to take our UX team to the next level
Your superpowers
- MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
- 0-3 years of experience as UX Researcher
- Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale
- Analytical eye: You’re not a data wizard, but you’re familiar with Excel and know how to visualise and interpret data
- Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
- Excellent communicator: You know how to strike up a conversation with anyone and know how to present insights succinctly
- Flexibility: Agile approach and ability to learn on the go
- Creativity: Outside-the box thinking and passion for details
- Affinity for or previous experience with digital design is a plus
- Fluency in both Dutch and English
- Open and available to work on-site fulltime
Picnic perks
🥗Fresh Lunch, coffee, and snacks
Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
🚴🏼♂️Health insurance discount & bike plan
We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
✍🏼 Learning & development
You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
All the rest
At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.