What's the Short Version?
The Cash Application Representative is responsible for accurately and efficiently processing incoming customer payments, ensuring they are applied to the correct invoices, resolving discrepancies, and maintaining detailed records to ensure timely and precise accounts receivable. This role requires close collaboration with the AR team to ensure all transactions are accurately recorded. Additionally, this role may provide backup support where needed for various departmental functions and tasks. Cash Applications Representatives play an integral role in the success of the Credit department, contributing significantly to the company's overall achievements.
What Will You Be Doing?
- Accurately post and reconcile customer payments, applying incoming checks, ACH, wires, EFT, etc. to SanMar customer accounts.
- Prepare customer payment details as needed, creating Excel spreadsheets for upload into proprietary software and/or MS Dynamics.
- Reconcile discrepancies found in balancing payment postings.
- Process customer ACH payments and refunds through the bank website, ensuring accurate account withdrawals and strict adherence to all department control procedures.
- Provide regular updates to management on productivity and contributions to department projects.
- Work in a collaborative team environment to achieve department goals, striving to enhance customer service and satisfaction through efficient and effective payment posting.
- Perform other duties as assigned.
- Comply with all policies and standards.
What Are We Looking For?
- High School Diploma
- Experience in credit or applications support is preferred
- Accurate 10 key by touch
- Must have strong attention to detail and organizational skills
- Maintain high level of confidentiality and professionalism
- Have the ability to meet daily, weekly, and monthly deadlines
- Must work well under pressure, while maintaining a high level of accuracy
- Able to thrive in a structured environment
- Demonstrate excellent customer service skills and the ability to be responsive to customer needs, with professionalism, respect and consideration of others
- Excellent verbal and written communication skills
- Must be able to learn the company’s proprietary software and computer system
- Reliable with excellent attendance and punctuality, able to work overtime on occasion
- Self-motivated and comfortable with repetitive tasks
- Work well in team environment and independently
- Exceptional problem-solving skills with the ability to quickly analyze payment issues, identify discrepancies, and implement effective solutions
What's Our Offer?
Salary Range: You`ll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
What Should You Expect?
Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.