About SK hynix America:
At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing.
Work Model: Onsite
Key Responsibilities:
- Provide dedicated field application technical support for major HBM customers.
- Drive HBM product quality and stabilization, in collaboration with RAS support teams.
- Manage field quality control for current HBM products and future HBM generations.
- Lead and coordinate HBM product quality or technical enabling meetings with customers (weekly, monthly, quarterly).
- Lead new HBM projects with technical, quality material, and customer documentation.
- Align roadmaps and collaborate with ecosystem partners to support customer success.
- Orchestrate customer-specific specification support and technical guidance.
- Define with headquarters to properly engage with and enable customer projects
Minimum Qualifications:
- Bachelor’s degree in Computer Engineering or Electrical Engineering.
- 8+ years of experience in the semiconductor industry.
- Strong communication and strong personal relationships skills to coordinate between global customers and HQ in Korea.
- Understanding of whole technical development phases of HBM/DRAM and knowledge of AI applications using HBM/DRAM
- Willingness to travel and to build positive relationships with customers as needed.
Preferred Qualifications:
- Master’s or Ph.D. degree in Computer Engineering or Electrical Engineering
- 10+ years of experience in customer support in the semiconductor
- Background in design, test, or product engineering with understanding of HBM/DRAM architectures and specifications
- Debug skills and understanding of lab equipment for validation and failure analysis, mechanism
- Experience with JEDEC standard specification or product planning
- Monitoring junior FAEs and Experience leading technical teams
Requirement:
- Authorized to work in the US
Benefits:
- Top Tier health insurance at no employee cost
- Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays
- 401k Matching
- Flexible Spending Account (FSA) for Health Care & Dependent Care
- Educational reimbursement up to $10,000 per year
- Donation Matching and volunteering opportunities
- Corporate discount programs
- Free Breakfast/Lunch/Dinner provided to employees
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within the provided range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Equal Employment Opportunity:
SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying: