As the Loss Prevention Supervisor your primary responsibility is to assist the Director of Security in creating a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.
Some of your responsibilities include:
- Assist the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property.
- Maintain logs, certifications and documents required by law and Standard Operating Procedures.
- Train staff in established emergency procedures and implement accident and fire prevention procedures.
- Assist in the development and implementation of emergency procedures.
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Report any procedure violations to the Director of Loss Prevention and appropriate management.
- Strive to improve service performance.
- Supervise Loss Prevention staff to effectively monitor and protect property assets.
- Perform duties of the Director of Loss Prevention in their absence.
- Celebrate successes and publicly recognize the contributions of team members.
- Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Identify the developmental needs of others and mentoring, or otherwise helping others to improve their knowledge or skills.
- Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers and guests.
- Serve as a role model to demonstrate appropriate behaviors!
- Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Handle guest problems and complaints effectively.
- Bring issues to the attention of the department manager and Director of People and Culture as necessary.
- Report all employee accidents and guest liability incidents in a timely manner.
What You'll Bring
- 2+ Years Experience being a Loss Prevention Supervisor in a Hotel environment, preferably at a four-diamond or higher Resort
- Understanding of safety protocols and local law requirements
- First Aid/CPR Instructor Certification
- Basic Computer knowledge, Microsoft Office Proficiency plus Typing skills required
- Ability to manage difficult situations with guests if and when they arise.
- Ability to create and maintain an uplifting, welcoming, and safe environment!
- Must be able to lift 25+ pounds
- Flexible schedule, able to work weekends, evenings and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the abovementioned duties to meet business demands.
Salary range: $15.00 USD - $17.50 USD per hour, plus gratuities.