Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
What you’ll do
Manage the day-to-day operations for our Dutch claims team
Train and coach the claims experience advocates on your team
Delight our customers with seamless claims while outperforming on our KPIs
Report on industry and company trends and other data-driven insights to both internal and external stakeholders
You will be the main point of contact for all Dutch claims related enquiries
What you’ll need
Minimum of 3+ years of claims-handling experience
5+ years in a leadership role growing, managing, and coaching a claims team
Proficiency in Dutch and English
Desire to work in a unique, dynamic, and fast-paced startup environment
Empathetic, patient, and positive approach to your work
Ideally coming to the office 1x a week
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture