The Role:
We are looking for a passionate and self-motivated professional to join our Partner Relations team. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities.
The main responsibilities of the position include:
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximize lifetime value
- Act as the main contact for Partners, fostering strong relationships through personalized support
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
- Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
- Communicate ideas and suggestions for platform improvements to the Business Development teams
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
- Undertake any other relevant task as assigned
Main requirements:
- Degree in any business-related field
- Client handling experience in the financial services sector will be considered an advantage
- Fluent Kazakh and Russian speaker with excellent oral and written skills in English
- Reliable, with integrity of character
- Outstanding communication and interpersonal skills
- Dynamic, innovative and target oriented
- Strong computer literacy
- Valid work permit required
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Speak Your Strength – Language Proficiency Check
- Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!
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