Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant.
Responsibilities
- Engineer Knowledge Management Platforms that organize and share the organization's critical information to:
- Improve information retrieval efficiency
- Retain organisational knowledge and expertise
- Enhance decision-making with reliable records
- Boost collaboration through information sharing
- Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth.
- Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed.
- Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness.
- Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation.
Requirements
- A degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field
- Proficiency with scripting languages and tools (e.g., Git, Terraform, Javascript, PowerShell, Bash, Python) and working with REST APIs for platform integration and data automation.
- Deep understanding of identity management, SSO integrations, and complex permission hierarchies (Azure AD/Entra ID).
- Strong understanding of knowledge management principles, including content lifecycle, UI/UX for internal wikis, and taxonomy design.
- Exposure to reliability engineering practices, including SLOs, error budgets, and capacity planning
Preferred Soft Skills
- Good verbal and written communication skills to translate technical capabilities into clear guidelines for non-technical employees.
- A detail-oriented approach to restructuring messy, unorganized data into intuitive, clean systems.
Why join us?
- Build and operate platforms that supports Singapore's national security missions.
- Work with talented engineers who take pride in operational excellence, collaboration, and innovation.
- Be empowered to experiment, improve, and scale modern technologies securely.
- Have opportunities to deepen your expertise DevOps, SRE practices, and secure platform engineering at scale.
At CSIT, you will:
As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.