With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
At Recorded Future, we are dedicated to maintaining strong, long-term relationships with our clients. Our mission is to ensure customer satisfaction and loyalty by delivering exceptional value and service. We are seeking a motivated and detail-oriented Renewal Specialist or Senior Renewal Specialist to join our global renewals organization. As a Renewal Specialist, your primary responsibility will be to retain renewal revenue for Recorded Future’s customer base. Working closely with Account Directors, Customer Success, Channel Partners and Leadership, you will assist with renewing and retaining business across your assigned territory.
What You'll Do:
- Manage up to 50 - 75 customer accounts for renewal and retention: Ensure customer satisfaction and renewal of contracts.
- Meet or exceed assigned renewal revenue targets: Consistently achieve or surpass company goals for renewal revenue.
- Negotiate, protect, and grow the renewal revenue stream within the assigned territory: Use strategic negotiation skills to safeguard and enhance revenue.
- Drive on-time and accurate renewals: Adhere to internal processes and procedures for timely and precise renewals.
- Maintain consistent and accurate deal progression updates in Salesforce.com: Ensure all renewal opportunities are accurately tracked from Quote to Close
- Build and leverage relationships with internal and external teams: Collaborate with various stakeholders to achieve positive outcomes for the company and your customers.
What You'll Bring:
- At least 2+ years of sales experience, including Inside Sales, Outside Sales, Account Management, Customer Success, or similar roles.
- Experience in a competitive, sales-driven environment.
- A track record of success and high achievement.
- SaaS or High Tech sales experience is preferred.
- Security experience is a plus but not mandatory.
- Experience with Channel Sales and Direct Sales are both valuable.
- A positivity, a can-do attitude, flexibility, and curiosity are a must.
- Fluent in English, ability to communicate effectively in multiple regional languages a plus, both written and spoken.
- A Bachelor’s Degree or higher is desirable.
If you are passionate about customer retention and have a proven track record in sales, we encourage you to apply and join our dynamic team.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
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The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.