About The Role
This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments.
This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance.
Candidates must be based in the United States.
KEY RESPONSIBILITIES
- Architecture & Managed Services Leadership
- Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
- Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.
- Ensure architectures align with contractual SLAs, SLOs, and support models.
- Establish and enforce architecture, security, and operational standards across customer environments.
- Hands-On Technical Leadership
- Maintain hands-on involvement with storage and backup systems in production.
- Lead troubleshooting and serve as the highest-level escalation point for complex customer issues.
- Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.
- Customer Engagement & Advisory
- Act as a technical lead and trusted advisor for enterprise customers.
- Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews).
- Translate customer business requirements into secure, supportable cloud architectures.
- Support presales and solution design, including architecture validation, scoping, and risk assessment.
- Guide customers through cloud adoption, modernization, and hybrid integration strategies.
- Operations & Reliability
- Provide architectural leadership for 24×7 managed service operations, including on-call participation.
- Lead major incident response efforts, including customer communication and post-incident reviews.
- Drive reliability, performance, and cost optimization improvements across customer platforms.
- Ensure operational readiness for new customers and onboardings.
- Mentorship & Influence
- Mentor senior engineers and architects within the MSP organization.
- Influence technical strategy, tooling, and service offerings across the managed services portfolio.
- Evaluate Azure services and technologies to improve customer outcomes.
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
REQUIRED QUALIFICATIONS
Required:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
- Experience:
- 15+ years of experience in storage and backup system administration and engineering in enterprise environments.
- 5+ years designing and operating Microsoft Azure for enterprise or MSP customers.
- Deep, hands-on storage and backup system administration experience in enterprise production environments.
- Proven experience managing Dell storage and backup solutions.
- Deep expertise in the administration of storage and backup systems.
- Experience with backup and recovery processes.
- Certifications:
- Required: One Dell backup/data-protection certification, such as Dell Avamar, Data Domain, or PowerProtect; and
- One specialized Dell enterprise storage certification in either:
- Dell PowerScale (formerly Isilon); or
- Dell PowerMax (formerly VMAX).
- Azure Architect Certification (nice to have).
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Leadership: Demonstrated leadership abilities, including project management and team mentoring.
- Communication: Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and technologies.
Preferred:
- 15+ years of prior Storage and Backup administration experience in complex corporate or enterprise environments.
- Extensive experience delivering customer-facing managed services in SLA-driven environments.
- Strong expertise in hybrid cloud architecture, enterprise networking, identity, and security.
- Strong expertise in Cisco products.
- Extensive background in 24×7 cloud and infrastructure operations, including incident response.
- Experience with containers and orchestration at scale (Docker, Kubernetes / AKS).
- Additional Azure certifications (Azure Security Engineer Associate, Azure DevOps Engineer Expert).
- Experience working in MSPs or consulting organizations supporting multiple enterprise customers.
- Familiarity with ITIL, SRE, or service management frameworks.
- Experience supporting regulated, high-availability, or compliance-driven environments.
- Exposure to cloud migration and modernization engagements.
Some of Our Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $145,000-170,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.