In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On’s retail stores in Seoul.
As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
Your mission
- Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
- Support staff planning and hiring to build a high performing team
- Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed
- Support monitoring of store key performance indicator to track health of business operations
- Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer
- Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements
- Act as the in-store troubleshooting expert for On's store systems and core processes
Your story
- 6+ years of experience in a customer-focused setting including managerial responsibilities
- Operational retail experience in a sports or fashion environment is a strong plus
- A collaborative team player with strong interpersonal, hospitality and communication skills
- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
Additional requirements:
- Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.
- Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.
Meet the team
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team in Seoul and, together with the expert team, grow and educate our communities across the globe. The Retail team works with a diverse set of stakeholders from the sales and marketing to operations teams, connecting with people day to day-to-day – creating unforgettable experiences and empowering them to move with the right products.
It’s no easy feat, and it takes a personal touch. We’re sharing our values with the world – and spreading the feeling of ‘Wow’ in person.
What we offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.