Office & People Specialist.

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

Position Summary

As an Office & People Specialist at EarnIn, you will play a pivotal role in shaping and nurturing our company culture while ensuring that our people practices align with our mission and values serving as the local point of contact for the People Partner team in our Bangkok, Thailand location. This is a hybrid role based in our Bangkok office, with 2 days on-site per week.In this role, you will act as a trusted local advisor, exercising independent judgement on employee relations matters and escalating complex or high-risk issues appropriately. This role is perfect for someone who is passionate about people, has a strong understanding of People Experience best practices, loves creating a culture where people know they belong, and thrives in a dynamic, global, mission-driven environment.

What You'll Do

This role blends people support, site operations, and program coordination, making sure the Thailand team has a local point of contact for people programs and topics as well as a thriving office environment to enable people to do great work, and celebrate their accomplishments. You will be a member of the Global People Partnering team, and report to the Head of DIB & People Partnering.

This role is ideal for someone who is people-oriented, highly organized, and thrives in a dynamic, growing environment, with the ability to balance execution, judgment, and collaboration.

 

People Practices Responsibilities

• Provide Day 1 Local Onboarding for Thailand employees
• Overview of local office, access card
• Set up schedule for New Hire Onboarding
• Assist with local benefits and payroll set up, coordinate with APAC Talent team, and other duties as needed
• Deeper understanding of local customs, programs, and policies across APAC
• Provide answers to employees on EarnIn programs and procedures for Thailand employees
• Local support for global EarnIn People programs
• Coordinate with broader People Partner teams
• Provide support to local TA efforts as needed - assist with recruiting scheduling, on site candidate and hiring manager assistance as needed
• Amplify local culture as well as broader EarnIn culture and values 
• Provide a local confidential voice for employees in Thailand, coordinating with others on the People Partnering team is as needed
• First point of contact for employee relations issues, conducting initial triage, participating in sensitive conversations (including termination delivery), leading local promotion communications, and conducting exit interviews
• Actively support and drive the performance management lifecycle locally to help maintain a high bar
• Ensure all employees have needed tools and training to ramp up effectively
• Coordinate with L&D efforts and training needs

Immigration & Mobility Support

• Coordinate with internal teams and external vendors on employee immigration processes (e.g. business travel, relocation, work permits)
• Support documentation, tracking, and communication related to immigration processes
• Serve as a local liaison for employees navigating immigration-related questions, partnering with Legal and external vendors as needed
• Coordinate Visitor Visa Process for broader EarnIn company-wide activities

Office Manager Role & Responsibilities

• Manage office site and coordinate with vendors for provisioning, maintenance and procurement of items needed for the site
• Track site expenses and procurement with vendor
• Coordinate globally with EAs, site leads, FP&A and administrative team for budgeting, best practices
• Raise monthly expenses for lunch, supplies, equipment 
• Vendor Management
• For office site (managed office)
• Procurement of supplies / swag, manage lunch vendor
• New Hires
• Onboard new employees
• First day onboarding, access cards
• Set up welcome activities
• POC for existing employees in BKK
• International integration for various workstreams that include: people programs, benefits, people compliance, and rhythm of business
• Commute, site location needs
• IT, reimbursement related queries 
• Leave and time off questions 
• Coordinate employee records changes with US team
• Plan and facilitate monthly employee events including activities, lunches, corporate visitors, and offsites
• Track headcounts, coordinate bookings, budget 
• Work closely with the Thailand site lead for smooth operations of the site

What We're Looking For

• You’ve done this before. You have at least 3+ years of experience in an HR Manager, People Partner, People Operations, or similar role, in a fast-paced, high-growth technology environment. 
• Bachelor's degree or equivalent in Human Resources, Business Administration or related field. HR certification (e.g., PHR, SHRM-CP) is a plus.
• Strong problem solving, reporting, and analytical skills. 
• High proficiency in Google Applications, including Google Sheets, Docs, Slides, and GMail. Proficiency in at least one HRIS system. Experience in Workday is a plus.
• Working knowledge of Thailand labor and immigration laws and regulations,  with the ability to advise practically and recognize when to loop in senior People Partners, Legal, or external counsel 
• Familiarity with immigration or mobility coordination/logistics
• Excellent written and verbal communication skills in English (site language is English), high EQ and interpersonal skills with a strong ability to build relationships and deliver feedback effectively
• Ability to handle sensitive information with confidentiality, sound judgment, and integrity.
• Proactive, resourceful, and able to operate independently as needed, with guidance
• Passionate about EarnIn’s mission and committed to creating a positive impact through your work. You are proactive, adaptable, and thrive in a collaborative environment.
• Demonstrated alignment with EarnIn’s values of customer first, collaboration, and creating impact 
• You are results-oriented with strong organizational time-management skills.
• You use your sense of humor to see the joy in situations. You stay calm and focused under stress, and have a learning mindset.

#LI-Hybrid

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.