WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Objective
The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.
Operations Leader
- Lead & execute inventory management processes effectively with a focus on maximising inventory accuracy and reducing shrink
- Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
- Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
- Champion strong visual standards for the sales floor
- Support a safe work environment and efficient operation through strong stockroom standards and processes
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximised
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience
- Directly oversee the Operations Associates; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager
Operations Lead Qualifications:
- 2+ Years prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- High energy, upbeat and enthusiastic with the ability to integrate fun and work
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies ALO’s Guiding Principles
- Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
- Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
- Ability to stand and remain active for extended periods during a shift
JUST SOME OF THE PERKS
- A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
- Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
- A quarterly clothing allowance to support all‑day movement
- Extensive career growth opportunities as ALO continues to expand across Hong Kong
We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.
Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays.
Employees are expected to demonstrate flexibility in their availability and support key peak trading periods, promotional events, and seasonal demands as required by the business.
The Company is committed to providing equal employment opportunities and does not discriminate against any employee or applicant on the basis of any characteristic protected under applicable laws and regulations.
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