***The identified candidate must reside and work at one of our Factory Direct locations and be available for extensive travel to support store launches and operational training across the US.***
The Lead Operations Trainer develops and delivers standardized operational training and SOPs across Company Owned Distribution locations. This role supports new store launches, ERP and technology adoption, and continuous improvement while training warehouse, counter sales, operations, and store leadership teams. The position requires strong HVAC distribution experience, cross-functional collaboration, and extensive travel (80 - 85%) to ensure operational readiness and consistent execution across locations.
Operational Standards & SOPs
- Develop, maintain, and standardize SOPs across warehouse, counter sales, operations, and store management.
- Translate SOPs into practical ERP work instructions and training materials.
- Serve as the Operations SME for ERP, technology, and process implementations.
- Support KPI reporting, Operational Excellence audits, and continuous process improvement.
Store Launch & Operational Training
- Deliver comprehensive on-site training during new store launches through post-launch stabilization.
- Train teams on operational processes, merchandising, product presentation, inventory management, and customer service standards.
- Provide change management and hands-on support for new systems, processes, and technology.
- Travel extensively to support Company Owned Distribution locations.
Functional Training
- Deliver training for warehouse employees, Counter Sales Associates, operations teams, and store leadership.
- Provide instruction on inventory, receiving, order fulfillment, warehouse systems, counter sales, customer service, compliance, and ERP processes.
- Ensure training and operational practices align with established BOSCH/YORK standards.
Continuous Improvement
- Evaluate training effectiveness through observations, competency assessments, KPIs, and stakeholder feedback.
- Identify performance and process gaps and implement targeted training and SOP improvements.
- Capture lessons learned and best practices from store openings to strengthen future launches.
Cross-Functional Collaboration
- Partner with Operations, Regional Operations Managers, store leadership, and training teams to drive operational readiness and consistency.
- Serve as a liaison between corporate and field teams to identify operational needs and support process improvements.
- Support cross-functional initiatives and change management related to new processes, systems, and technology.
Basic Qualifications
- Associate’s degree
- 1+ years of experience in HVAC distribution, including wholesale operations, contractor customers, and distribution practices
- 2+ years of experience with CSD (ERP) and TWL warehouse management systems
- 1+ years of experience delivering training to audiences ranging from entry-level employees to leadership
- 5+ years of operational experience in inventory management, warehouse operations, counter sales, order fulfillment, and store merchandising
- 1+ years of experience evaluating training and process effectiveness, measuring competency, tracking KPIs, and identifying performance improvement opportunities
- Ability to travel extensively throughout the U.S. (80–85%)
Preferred Qualifications
- Experience developing, documenting, and standardizing SOPs across multiple locations.
- Experience leveraging ERP, LMS, dashboard, and reporting tools to improve and scale operational processes and training.
- Strong interpersonal and collaboration skills, with experience leading cross-functional initiatives and adapting training to business and location-specific needs.
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.