The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing.
Essential Functions:
FLASHING & RETURNED MERCHANDISE:
- Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums
- As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes
- Develop and deliver training materials to equip team members to effective use equipment and technologies
- Examine work for exactness, neatness, and conformance to policies and procedures.
- Monitor the productivity, accuracy and capacity of equipment
- Suggest modifications to established procedures and improve quality to reduce cost.
- Report discrepancies and quarantine as necessary.
- Perform the quality audit function when necessary.
- Maintain a safe, clean and orderly work area.
- Generate and maintain departmental reports as directed.
- Perform other duties as assigned.
- Manage the flow and throughput of material in and out of flashing cells
Secondary Functions:
- Project Reporting
- Continual process improvement
- Continual automation technology optimization
- Responsible for measuring and reporting departmental KPI’s
Education/Certifications:
- Bachelor’s degree or equivalent combination of training and experience
Experience:
- Minimum 1-4 years working in the mobile retail industry
- Minimum 1-4 years working with mobile devices and wearables
- Minimum 1-4 years working in a fast pace production environment
- Minimum 1-4 years management experience
Skills and Qualifications:
- Vendor management skills
- Analytical and problem-solving skills
- Quality assurance management skills
- Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners
- Ability to troubleshoot cradle point router connectivity issues
- Inventory management skills
- Communication and listening skills
- Ability to manage multiple projects in a fast-paced environment
- Ability to lead a team of up to 80 flashing technicians
Preferred Skills and Qualifications:
- Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes
Physical Requirements: N/A
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities