At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Sommaire du posteLe/La représentant(e) au service à la clientèle offre un soutien exceptionnel aux clients de Cotality par téléphone, courriel et clavardage, en français et en anglais. La personne titulaire de ce poste agit à titre de point de contact principal pour les demandes de renseignements sur les produits et services, résout les problèmes techniques et de facturation de base, maintient des dossiers clients précis et achemine les dossiers complexes aux membres chevronnés de l'équipe. Responsabilités principales Engagement auprès de la clientèle : Fournir un soutien exceptionnel par téléphone, courriel et clavardage, en français et en anglais. Résolution de problèmes : Répondre aux questions sur les produits et services et résoudre les problèmes de base liés à la facturation, à la technique et à l'utilisation, selon les directives établies. Gestion des systèmes et documentation : Mettre à jour et maintenir des dossiers précis de toutes les interactions avec les clients dans les systèmes internes afin d'assurer une intégrité élevée des données. Triage et escalade : Identifier les problèmes complexes et les acheminer vers le personnel chevronné ou les services appropriés. Formation continue : Participer à la formation continue sur les produits, services et mises à jour opérationnelles de Cotality. -------------------------------------------------------------------------------------------------------------------- Position Summary The Customer Support Representative delivers exceptional support to Cotality clients via telephone, email, and chat in both English and French. This role serves as a primary contact for product and service inquiries, resolving basic billing and technical issues, maintaining accurate client records, and escalating complex matters to senior team members. Key Responsibilities Customer Engagement: Provide exceptional support via telephone, email, and chat in both English and French. Issue Resolution: Answer product/service questions and resolve basic billing, technical, and usage issues using established guidelines. System Management & Documentation: Update and maintain accurate records of all customer interactions in internal systems to ensure high data integrity. Triage & Escalation: Identify complex issues and route them to senior staff or appropriate departments. Continuous Learning: Participate in ongoing training on Cotality products, services, and operational updates. Job Qualifications: Exigences du posteExigées Scolarité : Diplôme d'études secondaires (DES) ou équivalent. Compétences linguistiques : Bilinguisme parfait (à l'oral et à l'écrit) en français et en anglais. Compétences techniques : Maîtrise de la suite Microsoft Office. Souhaitées Expérience : Expérience préalable en service à la clientèle ou dans un centre de contacts. --------------------------------------------------------------------------------------------------------------------- Qualifications Required Education: High school diploma, GED, or equivalent. Language Skills: Bilingual fluency (written and verbal) in English and French. Technical Skills: Proficiency with Microsoft Office Suite. Preferred Experience: Prior customer service or contact center experience. Annual Pay Range 37,400 - 47,000 CAD Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights include: Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Extended Healthcare and Dental plan with mental health and wellness support offerings. Retirement: Registered Retirement Savings Plan (RRSP) with company match. Financial Perks: $500 annual well-being stipend Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@cotality.com or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at careers@cotality.com. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Représentant du support client.

more at cotality.com.

Benefits Professional

Senior Business Analyst

Contact Center Customer Care Associate

similar roles.

Supply Planner

Recruitment Coordinator

Customer Service Specialist (m/w/d) Telefonservice

Recruiting & HR Business Partner

Executive Assistant

Customer Experience Associate