As a F&B Waiter at the Venice Simplon-Orient-Express, a Belmond Train, you will be part of an exceptional team delivering one of the world's most iconic luxury travel experiences. In this role, you will provide outstanding food and beverage service while creating memorable moments for guests throughout their journey. If you are passionate about hospitality, enjoy working in an international environment, and are committed to excellence, this is your opportunity to be part of the future of luxury.
Main Duties and Responsibilities
• Deliver professional and efficient food and beverage service in the restaurant carriage, ensuring exceptional guest satisfaction.
• Take guest orders for food, bread, water, beverages, and additional requests with accuracy and attention to detail.
• Attend to guest requirements promptly, professionally, and with a personalised approach.
• Ensure guest comfort, wellbeing, and satisfaction throughout the journey.
• Promote and maximise food and beverage sales while maintaining the highest service standards.
• Maintain the cleanliness, presentation, and readiness of the dining carriage before, during, and after service.
• Assist with beverage stock counts and departmental controls.
• Help minimise breakage, waste, and stock losses.
• Ensure safety and security standards are maintained within the restaurant area at all times.
• Liaise closely with colleagues and other onboard departments to ensure seamless service delivery.
• Report guest feedback, operational issues, incidents, accidents, compliments, or complaints to the relevant managers.
• Maintain a professional appearance and excellent personal hygiene standards.
• Participate in regular staff meetings and training activities.
• Support the wider restaurant team and perform additional duties as required by operational needs.
Requirements
• Previous experience as a Waiter, Server, or F&B Attendant in luxury hospitality, fine dining restaurants, premium hotels, cruise lines, or luxury trains.
• Passion for delivering exceptional guest experiences and personalised service.
• Experience working with international guests in a multicultural environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to service excellence.
• Ability to work under pressure while maintaining high standards.
• Team-oriented mindset with a proactive and flexible approach.
• Strong organisational and time-management skills.
• Fluency in English; additional languages are considered an advantage.
• Availability to travel extensively across Europe and work flexible schedules, including weekends and public holidays.
Benefits
BELMOND AND YOU
By joining Belmond, you become part of a global family.
We ask you to embrace Belmond's values, follow our guidelines, and embody the spirit of our group.
In return, we are committed to ensuring that our employees enjoy unforgettable experiences just as much as our guests.
Benefits include the Discovering Belmond program, which offers team members complimentary stays, subject to availability, at Belmond properties, discounted rates on our trains, cruises, and safaris, as well as food and beverage discounts.
Team members also benefit from comprehensive health and life insurance coverage and unlimited access to world-class learning platforms, empowering them to continuously develop new skills and advance their careers.